Order Management Coordinator

IDR is seeking a Order Management Coordinator  to join one of our top clients in Suwanee GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Â

Applicants must be local to the Suwanee/Duluth area at this time. Â

Position Overview for the Order Management Coordinator: Â Â

• Analyze technical manuals and wiring schematics to accurately answer customers request regarding parts and equipment model numbers, compatibility and other semi technical questions
• Accurately answer customers questions regarding product availability, pricing, order status, freight charges, pro numbers and other product questions.
• Have the ability to multi-task in a high volume high pressure atmosphere in a professional manner.
• Make decisions on whether or not an item may be returned or not, and issuing an RGA when warranted.
• Tactfully handle confrontational or stressful interactions with customers on the phone.
• Investigate and resolve shipment errors, damaged freight and billing errors that may occur and issuing credits when needed.
• Monitor and expedite all open orders to insure customers delivery requirements are met by working closely with the warehouse and logistics departments to insure orders are expedited and routed correctly.

Required Skills for the Order Management Coordinator: Â Â

• Bachelors degree, professional certification preferred.
• Strong communication skills, both oral and written.
• Proven planning, problem-solving, and business logic abilities.
• Excel experience preferred

Whats in it for you? Â Â

• Competitive compensation package Â
• Full Benefits; Medical, Vision, Dental, and more! Â
• Opportunity to get in with an industry leading organization Â
• Close-knit and team-oriented culture Â

Why IDR? Â Â

• 20+ Years of Proven Industry Experience in 4 major markets Â
• Employee Stock Ownership Program Â
• Dedicated Engagement Manager who is committed to you and your success Â
• Medical, Dental, Vision, and Life Insurance Â
• ClearlyRateds Best of Staffing® Client and Talent Award winner 10 years in a row Â

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.