Auto Default Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary :

The Auto Default Manager is responsible for leading a high-performing team and vendor partners ensuring compliance efficiency and excellent customer service. This role focuses on auditing training and process improvements to drive results in a fast-paced regulated environment. Success requires strong leadership collaboration and the ability to align team goals with company objectives.

Essential Duties and Responsibilities:

• Collaborate with senior leaders and cross-functional teams to align goals streamline operations and drive automation.
• Maintain compliance with federal and state regulations support audit responses and drive operational excellence.
• Lead the development and execution of workflows reporting tools and performance tracking systems.
• Facilitate team meetings to establish and monitor departmental goals while overseeing team performance vendor compliance and service level agreements.
• Provide training and guidance for new hires and assist staff with escalated issues and daily task distribution.
• Serve as a key contact for resolving escalated matters across Default Services Repossession and other departments.
• Oversee account assignments for reinstatements voluntary surrenders invoicing and other specialized functions.
• Ensure adherence to federal and state regulations including Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA).
• Perform additional duties as needed to support departmental and organizational objectives.

Additional Responsibilities: Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Default Services team in accordance with the Companys policies and procedures. Although this position shall provide the authority to lead oversee and direct the day-to-day work of assigned employees and to report work assessments to management it shall not provide the authority to take the following actions: hire an employee fire an employee promote or demote an employee discipline an employee in a formal manner reassign an employee or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 3 years experience in Auto Repossession Collections Loss Mitigation or Default Service.
• Minimum 2 years experience leading or supervising a team.

Education:

• High School diploma and/or GED.

Skills Required:

• Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs.
• Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA) as well as applicable local state and federal collection laws.
• Demonstrated ability to supervise employees in accordance with company policies and applicable laws.
• Experience in interviewing hiring training assigning work evaluating performance and addressing employee concerns.
• Strong leadership ability to manage day-to-day operations to guide and oversee team activities.

Overtime required NA.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: AtlantaGA

Qualifications Preferred:

• Experience - Recovery Database Network (RDN) and vendor management experience.
• Education - Bachelors or four-year college degree in a General Studies field.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.

Required Experience:

Manager