Lead of Guest Solutions

Lead, Guest Solutions (Quarterly Rotation)

Join our winning team, 1915 South, as the Lead of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Lead is a peer leadership role selected quarterly from the Associate team based on performance and leadership readiness. The Lead carries a full Associate caseload while also serving as the first point of escalation, mentoring team members, and coordinating daily workflow. This is a development opportunity that rewards top performers with additional responsibility and compensation. Continuation beyond one quarter is based on performance evaluation.

Job Duties:

• Carry a full Associate workload: calls, claims, delivery support, orders, saves, and virtual store support

• Serve as first escalation point for Associates before issues reach the Assistant Manager

• Mentor and support team members with real-time coaching during shifts

• Coordinate daily workflow, break coverage, and channel assignments

• Monitor team adherence to quality standards and flag concerns to Assistant Manager

• Lead team huddles and share updates on priorities, process changes, and performance goals

• Model excellence in guest interactions, saves techniques, and cross-functional knowledge

• Provide input to Assistant Manager and Manager on Associate performance and development

• Maintain personal performance standards while fulfilling leadership duties

Required Qualifications:

· Education: High School diploma or equivalent, required;

· Experience: Currently serving as Associate, Guest Solutions in good employment standing.

Physical and Work Environment Requirements:

· Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)

· Work Environment: Office Setting

· Schedule: Weekdays, Evenings, and Weekends.

Why 1915 South?

· Compensation : Competitive commission-based pay with performance bonuses

· Benefits : Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

· Paid Time Off : Paid vacation and sick leave

· Retirement: 401(k) retirement plan with company matching contributions

· Tuition Assistance : College tuition support through Thomas University

· Employee Discounts : Generous employee discounts on furniture

· Career Development : Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!