Client Experience Manager
- Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations.
- Prepare reports of audit findings.
- Identify opportunities for education and improvements.
- Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program.
- Contribute to the evolving development of the firm’s quality control program.
- Evaluate, interpret and understand client guideline requirements.
- Provide assistance in the coordination and organization of audits conducted by firm clients.
- Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
- Understand and utilize client e-billing systems as needed.
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