Customer Service Rep - Strategic Accounts (Commercial)

Internal Candidates Must Call HR Office and Speak with Verenice at (706)602-6259

Commercial Customer Service

Mannington presently has the following position available - Customer Service Representative – Strategic Accounts

Monday – Friday 8:00 am – 5:00 pm with 1-hour lunch

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Must be able to perform all duties of Customer Service Representative
• Blanket Management – Reserved Blanket Inventory
  • Inventory management of blanket stock – Work with customer and/or sales to create/manage blanket stock using construction/remodel and takeout schedules
  • Submit blanket inventory requests to internal management for approval and work with production planning teams to ensure materials are ready in order to meet construction/remodel schedules
  • Work with purchasing/Mannington personnel to arrange STO’s for stock transfers to the bundling warehouse
• Reports
  • Setup/Maintain/Distribute blanket reports for customers, Sales, and/or Mannington Management in addition to other reports
    • ex: Ad hoc, open orders, shipment forecast, revision, claims, inventory, etc. as determined by management
• Takeoffs and Turnkey
  • Receive floor plans from customers and submit them to the estimator to create take-offs
  • Create proposals in SAP or using the MS Excel template
  • Receive invoicing from estimator – verify and submit approval to A/P Dept using the takeoff provided and submit to customer for approval
  • Work with the Turnkey Dept to properly enter orders from quotes including both materials and labor
• Overtime may be required.

High school diploma or general education degree (GED) required. Associate or bachelor’s degree in related field is preferred. 2+ years of experience in the field or in a related area is required.

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, & Outlook), and SAP.

If you are interested and have the qualifications and requirements, please contact Helen Lumpkin by noon this Friday 8.1.25