AWS Network Engineer
Seeking an experienced and highly skilled Principal Operational Engineer to join our team, focusing on AWS cloud infrastructure and Amazon Connect. This senior-level position will play a crucial role in designing, implementing, and maintaining robust, scalable, and secure cloud-based solutions for our organization.
Key Responsibilities:- Lead the design and implementation of complex AWS architectures, with a focus on Amazon Connect for contact center operations.
- Develop and maintain best practices for cloud operations, security, and cost optimization.
- Provide technical leadership and mentorship to junior engineers and team members.
- Collaborate with cross-functional teams to ensure seamless integration of AWS services and Amazon Connect with existing systems.
- Conduct performance tuning, capacity planning, and optimization of AWS resources.
- Implement and manage CI/CD pipelines for efficient deployment and updates.
- Design and implement disaster recovery and business continuity strategies.
- Stay current with the latest AWS services and features, particularly those related to Amazon Connect.
- Troubleshoot complex issues and provide high-level support for critical systems.
- Develop and maintain documentation for all systems and processes.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience in cloud engineering, with at least 5 years focused on AWS.
- Deep expertise in AWS services, including EC2, S3, RDS, Lambda, and VPC.
- Extensive experience with Amazon Connect and related services (e.g., Amazon Lex, Amazon Polly).
- Strong knowledge of infrastructure-as-code tools such as CloudFormation or Terraform.
- Proficiency in scripting languages such as Python, Bash, or PowerShell.
- Experience with containerization technologies (Docker, Kubernetes).
- Solid understanding of networking concepts and security best practices.
- AWS Professional level certifications (e.g., Solutions Architect, DevOps Engineer).
- Master's degree in a relevant field.
- Experience with other cloud platforms (Azure, Google Cloud Platform) for multi-cloud strategies.
- Knowledge of AI/ML services in AWS.
- Experience with data analytics and visualization tools.
- Familiarity with agile methodologies and project management.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proactive approach to identifying and resolving potential issues.
- Passion for continuous learning and staying updated with emerging technologies.
What s the major objective(s) of the role? Specifically, what does this person need to do to be considered a success? What will they be working on?
Facilitate the migration of current contact center technology (Cisco PCCE) to Amazon Connect.
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