Order Processing Specialist - gatc LP

Job Description

Job Description

JOB TITLE: Order Processing Specialist (Customer Service Representative)

EMPLOYER: GATC, LP

REPORTS TO: Customer Service Manager

EFFECTIVE DATE:

Preference is for local candidates as no relocation is associated with this role.

THIS IS NOT A 100% REMOTE POSITION!!! Hybrid work schedule - two to three days in office, two to three days remote work. Will be expected to be in the office daily until training is completed.

SUMMARY: Executes order processing for multiple companies in an efficient, effective and timely manner; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

DUTIES AND RESPONSIBILITIES:

• Take orders for various customer accounts via email, EDI, fax or phone and enter into ERP system (Sage 100)
• Provides timely resolution of customer complaints, concerns, and inquiries.
• Communicates order confirmations, stock availability, and expected delivery dates.
• Reconciles order entry with customer PO part, pricing, and quantity.
• Prepares reports and correspondence as needed to support remote sales offices and personnel.
• Processes customer returns and credits in compliance with client terms and conditions.
• Teams up with the warehouse by printing and receiving pick sheets.
• Collaborates with Logistics and Warehouse for insights on stock replenishment and shipping costs.
• Cross-trains as back up support for additional accounts (clients).
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Two to three years related data entry and/ or account management experience or equivalent.
• Must be able to speak, read, write, and understand English (primary language used in the workplace); Bilingual (German) a strong plus; not required.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to resolve complex issues with minimum supervision.
• Commitment to excellence and high standards.
• Strong organizational skills; ability to manage priorities and workflow.
• High aptitude for arithmetic, including converting units of measure and hours to decimals.
• Coordinate activities with other departments, take corrective actions, and escalate issues to appropriate individuals.
• Effectively communicate with people at all levels and from various backgrounds.
• Ability to understand and follow written and verbal instructions.
• Proficient in Microsoft Excel, Word, and Outlook.
• Professional appearance and demeanor
• Other duties as assigned.

COMPETENCIES:

• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Data Entry – Able to enter orders with accuracy. Attention to detail and an affinity to data entry is crucial.
• Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Asks for and offers help when needed; Takes independent actions; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics-- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
• Planning/Organizing -- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Quality-- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality -- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally/Frequently/Continually required to sit

• Occasionally/Frequently/Continually required to talk or hear
• Occasionally/Frequently/Continually use a keyboard
• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must complete the entire application and answer ALL questions and assessments for consideration. Preference is for local candidates as no relocation is associated with this role.

Job Type: Full-time

Hybrid work schedule - two to three days in office, two to three days remote work. Will be expected to be in the office daily until training is completed.

gatc LP offers customized solutions for your US business. Our goal is to accelerate your company's growth through innovative outsourcing options while simultaneously minimizing the risks of doing business in the US. As pioneers in our field, we have developed a business model that enables our international clients to enter and expand their US markets professionally and successfully. Since 1983, we have been supporting medium-sized companies of all sizes, industries, and countries with their US business. The combination of decades of business experience and local expertise, coupled with our reliable back-office service, enables our international clients to establish a transparent, secure, and sustainable presence in the USA.

Company Description

gatc LP offers customized solutions for your US business. Our goal is to accelerate your company's growth through innovative outsourcing options while simultaneously minimizing the risks of doing business in the US. As pioneers in our field, we have developed a business model that enables our international clients to enter and expand their US markets professionally and successfully. Since 1983, we have been supporting medium-sized companies of all sizes, industries, and countries with their US business. The combination of decades of business experience and local expertise, coupled with our reliable back-office service, enables our international clients to establish a transparent, secure, and sustainable presence in the USA.