Network Developer

Innova Solutions is seeking a L1 NOC Engineer to manage and maintain Client's Monitoring Systems for Onpremise entities like Network infrastructure, Servers, Storage systems, Applications and databases, Cloud resources, Security systems and Backup systems.

Key Responsibilities:

• Manage and maintain the Client's Monitoring Systems for Onpremise entities like Network infrastructure, Servers, Storage systems, Applications and databases, Cloud resources, Security systems and Backup systems
• Monitor Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management System
• Incident detection, logging, classification, and prioritization
• Incident response and resolution according to defined SLAs
• Proven experience facilitating outage bridges or worked in Major Incident Management
• Regular reporting on monitoring activities and incident metrics
• Escalate incidents as needed to client POC
• Conduct root cause analysis for major incidents
• Recommend preventative measures
• Configure and maintain log collection agents
• Develop and refine log parsing rules and alert thresholds
• Create and maintain error code detection rules
• Maintain on-call manager rotation
• Manage incident bridge infrastructure
• Document all incidents according to procedures
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
• Development of knowledge and skills in network and system administration, particularly about Client's architecture and platforms
• Participate in a 24x7 call-out rotation including Weekend support

Requirements:

• Experience monitoring infrastructure using various monitoring tools
• Proven experience facilitating outage bridges or worked in Major Incident Management
• A minimum of 5 to 7 years of experience as an L1 Monitoring/Major Incident Management or similar role
• Good network diagnostic skills
• Basic Linux CLI and Basic sysadmin skills
• Preferred working knowledge on tools like Dynatrace, Max Gauge, Grafana, ELK Stack, and Log Management Systems
• Experienced in running outage bridges for closure or worked in Major Incident Management
• Willing to work rotational shifts including night shifts
• Ability to assess and prioritise faults and respond or escalate accordingly
• Good communicator with a natural aptitude for dealing with issues to resolution