Branch Parts Operations Manager — Material Handling

Join LiftOne. Build What Lasts.

LiftOne is a third-generation, family-owned organization grounded in trust, integrity, and a drive to help customers and teammates succeed. We invest in our people, facilities, and technology because we power the supply chain that delivers essential goods to homes and businesses. As a privately held company, our scale plus strong values make us a trailblazer built for the long haul.

If you’re a hands-on leader who loves new challenges, thrives in a team environment, and wants real opportunities to grow, you’ll feel at home here.

A Day in the Life

Morning starts with a pulse check: you review daily quote activity from parts sales representatives and make sure every customer who received a quote today gets timely follow-up by afternoon. From there, you coach the team—sharpening product knowledge, reinforcing sales techniques, and connecting our company story to customer value.

Late morning, you build targeted sales programs. You map out campaigns for items like pallet jacks and electric walkies, craft competitive strategies for users of other truck brands to position Unisource and alternative parts at the right price, and equip the road service force with offers that move lift truck parts and allied products.

After lunch, you’re analyzing management reports, tuning stock orders for non-Hyster lines (Ottawa, Linde, CAT, TVH, etc.), and steering inventory health—reducing obsolescence, balancing consignment stock, and ensuring technicians’ truck inventories are replenished and ready for the next call.

Before the day wraps, you keep customer operations humming: processing orders, filing parts warranties, managing vendor returns and credits, supporting service department parts requests, auditing counts from physical inventory, and approving invoices. You close the loop by documenting what’s in stock, what shipped to customers, and by planning budgets that keep the department on target. Along the way, you recruit, train, conduct annual reviews, and build a winning parts team. And yes—other duties as assigned keep things interesting.

What You’ll Lead

• Daily follow-up on parts quotes to drive conversion and service.
• Training and development for all parts personnel on products and company knowledge.
• Marketing programs for items such as pallet jacks and electric walkies.
• Competitive programs targeting users of other truck brands to sell Unisource and alternative parts at competitive pricing.
• Sales initiatives enabling the road service force to sell targeted lift truck parts and allied products.
• Review and optimization of stock orders for non-Hyster lines (Ottawa, Linde, CAT, TVH, etc.).
• Daily review of management reports and action planning.
• Control of obsolescence and consignment inventories.
• Customer order research and processing; warranty filing for parts.
• Vendor returns and credit processing; service department parts requests.
• Physical inventory counts and audits; invoice approval.
• Annual performance reviews; recruiting and onboarding of parts sales representatives.
• Accurate recordkeeping of stock and issues to customers.
• Truck stock replenishment for technicians.
• Preparation of the parts budget.
• Other duties as assigned.

Supervisory responsibilities: You will supervise parts team members and lead through influence and accountability.

What You Bring

• Proven ability to meet each essential duty with quality and consistency.
• Strong product knowledge, commercial acumen, and a customer-first mindset.
• Comfort with data, reporting, and inventory control practices.

Education & experience: Associate’s degree (two-year college/university) preferred; or 1–2 years of related experience/training; or an equivalent combination of education and experience.

Computer skills: Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Workplace & Safety

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Expect regular standing and walking; frequent sitting; routine use of hands for handling and feeling; reaching with arms; and clear communication. You’ll frequently move up to 25 pounds. Visual abilities should include close, distance, peripheral, and depth perception with the ability to adjust focus.

Work Environment

Depending on site, you may encounter moving mechanical equipment; occasional heights; fumes or airborne particles; outdoor weather and vibration; intermittent wet/humid conditions; exposure to chemicals; extreme temperatures; and potential electrical risk. Noise levels can occasionally be loud.

Grow With Us

We offer competitive pay, great benefits, and advancement opportunities in a culture where people come first. Bring your initiative and teamwork—build a career that makes a difference for customers, community, and company.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.