IT Service Technician

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Benefits/Perks

• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities

Job Summary
We are looking to invest in you, as you commit to the next phase of your career. You will NEVER be bored. EVER!!! You will learn more here in this role than you ever have before and you will come out on the other side with a vast understanding of how to install and troubleshoot networks and network equipment, security cameras and access control devices. Continuous learning is the name of the game at our company. If youre not passionate about learning new things every day and every night, dont waste your time you wont fit in here. This is a dynamic, full-time position and your office is wherever our clients need you.

This position does require hands-on experience, and having an ability to show us your mechanical or technical aptitude will give you a distinct advantage. A great team-focused attitude, an ability to follow directions to a T and make the right decisions quickly, and a passion for quality work are absolute must-haves. You should be able to communicate clearly and effectively to everyone you come in contact with. The Field Services Technician will work side by side with a Field Services Lead Engineer and is responsible for assisting in the execution of projects in the field, following the plan designed by the Lead Engineer and operations team.

Responsibilities

• Perform on-site troubleshooting, repair, programming, installation and testing of computer network and phone systems, etc.
• Physical Installation of a wide variety of cable types (Cat5e, Cat 6, Coax, Fiber, Access Control Wire, etc), which carry data between various technical devices. Connect cabling and switches as appropriate and install programmable and non-programmable transceivers, terminal services, access points and other electronic components.
• Identify opportunities to provide additional services and solutions to customers while on service calls. Look for ways to help the customer improve efficiencies in their technology and workflow.
• Receive and review work orders, identify any inaccuracies, omissions, or incompatibilities in equipment components. Follow-up with other staff to resolve problems, making sure the project plan can be completed accurately and timely.
• As appropriate, always present yourself to customers in a positive and professional manner that is consistent with our standards of conduct and brand perception.
• Keep abreast of new technology through workshops, researching the web or following trends as reported in industry literature.
• Demonstrated ability to focus attention on critical goals and results and be held accountable for achieving them.

Qualifications

• A positive attitude and outlook, always looking for ways to improve and a passion for being the best.
• A strong work ethic and high quality work output.
• Ability to comprehend problems, arrive at solutions and communicate those effectively to other stakeholders (both internally and externally).
• Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact.
• Ability to demonstrate leadership skills within a team environment, take control of situations where appropriate and achieve results. Take initiative in representing issues and potential solutions to management.
• Independent and self motivated, holds self accountable to achieving desired outcomes.
• Willingness to perform any other duties as assigned.
• Previous experience as an IT Technician or an IT Certification is preferred
• Strong written and verbal communication skills
• Understanding of data privacy and security

Qualities:

• Valid IN drivers license (clean MVR Record)
• Good oral and written communication skills.
• Demonstration of mechanical, electrical and technical aptitude
• Heavy Lifting is sometimes required up to 50+ lbs.
• Ability to work in remote and changing locations
• Basic Computer Skills

Experience:

• Experience is a heavy plus, but not required; pay commensurate with experience

Education:

• High school diploma or GED required

Work Hours:

• Full-Time Position (Monday Friday)
• 8:00 a.m. 5:00 p.m. (Some weekend and overtime hours will be required)
• Daily Travel to client sites are required, when not, working from Home Office on work orders and project reviews with team.

We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings.

All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.