Customer Accounts

Job Description

Job Description

RemX Specialty Staffing is looking for Customer Service Representatives for our client in Alpharetta, GA.

Worksite Location: Alpharetta, GA (Full-time onsite)

Must have a completed Bachelor's Degree or higher.

Wage: $21.00/hr (+$.50 for Bilingual English/Spanish)

Hours: Schedule Monday-Saturday

1. 3 shifts per week 8:00am-5:00pm

• 2 shifts per week 11:00am-8:00pm
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)

Job Duties

• Use an auto-dialer four outbound/inbound calls whose accounts are 5–29 days past due. Assist them with getting back on track—expect to handle around 200+ calls a day.
• Identify root cause of customer delinquency and generate effective solutions for client and customer using negotiation skills and by educating the customer.
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
• Adhere to appropriate compliance policies and procedures

Desired Skills Set

• Required College Degree (4 Year)
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
• Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
• Ability to multitask is essential
• Eager to learn, positive attitude, and flexibility are also important
• Customer Service background is a plus

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.