Restaurant Manager

Job Description

Job Description

Job Title: Restaurant Manager

Location: [Café Location]

Reports To: District Manager

Department of Labor Classification: Salary Exempt

Work Schedule: 50–55 hours per week (flexible hours). Must be willing to start as early as 6:00 AM or work until midnight, depending on café hours.

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

• Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
• People First – We grow by growing others. Our team and our guests are at the heart of every decision.
• Purpose in Every Bite – Everything we serve is intentional: real ingredients, bold flavor, and feel-good energy.
• Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
• Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
• Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

Job Summary:

The Restaurant Manager is responsible for inspiring a healthy lifestyle by serving amazing food and smoothies with a bit of tropical fun! The primary focus of this role is to lead and develop the team, maintain exceptional service standards, and ensure efficient day-to-day operations of the café.

This position requires strong leadership in driving sales, managing food and labor costs, recruiting and training team members, and maintaining a positive and productive environment. The Restaurant Manager will actively work in the café and be a hands-on leader.

Key Responsibilities:

• Demonstrate a proven track record of developing team members into leadership roles.
• Fully proficient in all café positions; willing and able to work in any role when needed.
• Recruit, interview, hire, and train qualified Crew Members to maintain appropriate staffing levels.
• Lead each shift with a focus on goals, productivity, and positive team energy.
• Maintain and adjust employee schedules as needed; step in to cover shifts when necessary.
• Provide ongoing training and coaching to uphold brand standards and service excellence.
• Oversee daily operations including food preparation, smoothie making, customer service, and cleanliness.
• Enforce food safety and sanitation practices at all times.
• Conduct weekly food inventory and monitor reports to identify discrepancies or issues.
• Manage ordering, inventory, and invoice reconciliation for all products.
• Utilize SynergySuite to meet sales goals, manage labor, and control inventory.
• Oversee all aspects of cash handling, including safe counts and cash drawer reconciliations.
• Review and correct payroll hours weekly; ensure timely submission for accurate paychecks.
• Attend weekly calls, training sessions, and area meetings as required.
• Analyze and interpret Profit & Loss (P&L) statements to identify areas for improvement.
• Work a flexible schedule, including weekends, holidays, late evenings, and early mornings.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong leadership, management, and team development abilities.
• Valid driver’s license and current proof of insurance.
• Proficiency in Microsoft Word and Excel; ability to quickly learn other systems.
• Strong math, analytical, and problem-solving skills.
• Ability to read, understand, and follow written and verbal instructions.

Physical Requirements:

• Frequent walking, standing, bending, stooping, reaching overhead, and stretching.
• Ability to lift up to 50 pounds.

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two years of restaurant experience, including supervisory or management responsibilities.

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.