Tech Deployment Technician

Key areas of support include:

• POS refreshes and deployment projects
• Store connectivity validation and troubleshooting
• Installation coordination and rollout support
• POS testing and user validation
• Supporting store employees during deployments
• Partnering with remote technicians during installations
• Device imaging, provisioning, and deployment preparation
• Future iPad and network device rollout initiatives

• Support enterprise-wide POS refresh initiatives
• Conduct remote testing and validation with store associates
• Troubleshoot installation, hardware, and connectivity issues
• Verify systems are fully operational prior to project completion
• Provide remote technical support to retail locations
• Support Windows 11 environments
• Troubleshoot hardware, software, and network-related issues
• Minimize onsite dispatches through effective remote resolution
• Coordinate with technicians performing installation activities
• Partner with store personnel during deployment efforts
• Validate device configurations and deployment readiness
• Maintain deployment documentation and project updates
• Image, configure, and prepare devices for deployment
• Support future tablet deployment initiatives
• Assist with endpoint management and device provisioning activities
• Support upcoming network hardware deployment projects
• Participate in future Linux-based configuration and provisioning efforts
• Strong Windows support experience (Windows 11 required)
• Extensive phone-based technical troubleshooting experience
• Service Desk or Technical Support background
• Hardware deployment and support experience
• Computer imaging and provisioning experience
• Network connectivity troubleshooting experience
• Ability to walk non-technical end users through troubleshooting steps remotely
• Experience resolving issues before escalating or dispatching field technicians
• Strong communication skills
• Ability to work directly with store employees over the phone
• Excellent troubleshooting methodology
• Project-oriented mindset
• Self-starter who can operate independently

• Windows support experience
• Strong customer service and communication skills
• Experience providing technical support over the phone
• Ability to work effectively with non-technical end users
• Retail technology or POS support experience preferred
• Experience with computer imaging, deployments, or technology rollouts
• Store rollout experience strongly preferred
• Five9 experience
• Meraki experience
• Familiarity with Tanium, ServiceNow, or Five9 is a plus
• Linux exposure is a plus