Managing Director of Archival Services

Location: Duluth & Suwanee, GA (Onsite, Full-Time)

Are you the kind of leader who can inspire teams, drive operational excellence, and ensure that projects run smoothly from start to finish? Do you thrive in complex, high-visibility roles where project management, people leadership, and archival standards intersect? If so, Heritage Werks could be the place for you.

Who We Are

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with leading brands, sports teams, and organizations to safeguard priceless materials and bring them to life in ways that inspire connection. We preserve history, we preserve generations’ legacy, and we preserve our clients’ most valuable collections with care and purpose. Our work is about honoring the past while making it meaningful for today and relevant for the future—helping people and organizations celebrate where they’ve been and envision where they are going.

What You’ll Do

As the Managing Director of Archival Services, you will oversee the smooth operation of archival servicing and execution projects, driving project health, team cohesion, and workflow efficiency. This is a leadership role that requires empathy, accountability, and the ability to balance archival best practices with operational rigor. You will directly manage Directors and Senior Archivists while ensuring proactive communication with senior leadership.

You will:

• Lead multiple Directors and Senior Archivists, fostering an empathic, collaborative, and accountable team culture

• Oversee project management, progress reporting, and forecasting to ensure deliverables are met on time and within budget

• Monitor metrics, workflows, and CMS usage, identifying bottlenecks and implementing solutions

• Maintain quality control standards, ensuring consistency across execution and servicing projects

• Supervise supply chain management, including vendor relationships, forecasting, and invoice processes in partnership with Finance

• Partner with Client Services to provide strategic oversight of onboarding, updates, and proposals

• Act as escalation point for workflow compliance and systemic issues, ensuring transparent updates to the VP of Archival Services

• Travel locally between Duluth and Suwanee facilities (mileage reimbursed), with occasional additional travel as needed

What You Bring

We’re looking for an experienced leader who combines archival knowledge with operational and people leadership. You’ll need to be detail-oriented, proactive, and able to communicate with empathy at all levels of the organization—from team members to senior leadership. Success in this role comes from balancing accountability with care for people, managing complex projects with confidence, and evolving continuously as the organization grows.

Requirements

Key Skills & Qualifications

• 10+ years of progressively responsible experience in archival services, including 5+ years at the director or senior management level

• Demonstrated success supervising, mentoring, and building cohesive teams

• Strong project management background with experience in reporting, forecasting, and metrics management

• Expertise in archival standards, preservation practices, and processing methodologies

• Experience with supply chain oversight, vendor management, and invoice processes

• Excellent executive communication skills, able to engage senior leadership with clarity and transparency

• Empathic leadership style, open to evolving, people-focused, and proactive in addressing challenges

• Strong problem-solving skills and comfort with CMS and workflow systems

• Disqualifiers: impatience, lack of empathy, or resistance to evolving in leadership approach

Education / Experience

• MA in Library and Information Science (MLIS), Archival Studies, Museum Studies, History, or related field required

• MBA or PhD preferred

• Background in corporate archives, museums, or libraries is valued

Benefits

Why Join Heritage Werks?

• Leadership role with high impact and visibility across the organization

• Collaborative, forward-thinking culture rooted in inclusivity, integrity, and respect

• Opportunities to influence archival best practices and build long-term team cohesion

Competitive benefits including:

• Health Care (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Paid Time Off & Holidays

• Family Leave (Maternity & Paternity)

• Short- and Long-Term Disability

• Life Insurance (Basic & Voluntary)

• Training & Development

• Wellness Resources

Equal Opportunity Employer

Heritage Werks is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Heritage Werks is committed to providing veteran employment opportunities to our service men and women.