Medical Assistant (62977)
- Monitors schedule and organizes patient flow for physician office visits or in-office procedures
- Accompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physicians
- Schedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
- Performs or assists physician with in-office ancillary services, procedures, and specialty services
- Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner
- Prepares charts in the EMR prior to the physician visit according to practice process
- Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
- Enters requests for prescription refills into the EMR
- Performs upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment
- Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Practice Manager
- Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager
- Performs any other duties and/or special projects as assigned
- Provide a high level of customer service at all times
- The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan, prioritize, and complete multiple tasks as delegated
- Work under pressure; assess, respond to, and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person
- Interpret and apply clinical and non-clinical policies and procedures
- Be reliable, punctual, and able to work independently
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