$20-$23 CSR (New Grad Encouraged To Apply BA or BS Degree Required)

Job Description

Job Description

Our client is seeking enthusiastic and confident professionals to join their growing Customer Experience Team. In this role, you’ll be the first point of contact for customers. You will help customers with questions about policies, billing, underwriting, and more.

You’ll represent our clients brand with energy, professionalism, and empathy. While turning every interaction into a positive experience.

So, if you enjoy solving problems, communicating clearly, and working in a team that values growth and collaboration, this role is for you.

• Title: Customer Experience Representative
• Locations: Atlanta, GA (30339)
• Pay: $20/hour (Increase to $23/hour after training and milestone completion, typically within 6 months)
• Quarterly bonus: Up to $1,000 (Based on company performance)
• Schedule: 8am–7pm (Must be flexible to work any 8-hour shift and every 3rd Saturday: 9am–5:30pm)

What You’ll Do

• Handle inbound customer calls and provide accurate, personalized support on policy and billing questions.
• Investigate issues, analyze situations, and find the best possible solutions for each customer.
• Use internal systems to review, update, and manage policy information efficiently.
• Collaborate with teammates and other departments to resolve complex issues.
• Stay organized, manage your time effectively, and consistently meet performance goals.
• Contribute ideas to improve processes and enhance the customer experience.
• Build strong relationships with customers and agents through clear communication and genuine care

What We’re Looking For

• Bachelor’s Degree (Required)
• 1–2 years of professional experience in customer support, problem-solving, or client interaction.
• Strong communication skills—both written and verbal.
• Confident decision-maker with sound judgment and attention to detail.
• Self-motivated, dependable, and eager to learn.
• Tech-savvy with solid computer navigation and typing skills.
• Positive attitude and professional phone presence.

Preferred Skills

• Bilingual (English & Spanish) – A big plus!
• Prior experience in customer service, inside sales, or other client-facing roles.

Why Join

Our client believes in growing their staff. They stated high-performing team members have opportunities to advance within customer experience or explore other departments like underwriting, claims, sales, or operations. You’ll be part of a supportive culture that rewards initiative, teamwork, and great energy.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.