Service Desk Analyst

IDR is seeking a Service Desk Analyst to join one of our top clients in Georgia. This role is perfect for individuals who are ready to dive into a dynamic environment, providing essential technical support with minimal ramp-up time. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Analyst:

• Deliver first-level technical support to internal customers through various channels, including phone, email, and online chat.
• Troubleshoot and resolve technical incidents, service requests, and problems, ensuring all interactions are documented in the service management system.
• Configure, install, and distribute hardware and software, supporting Windows operating systems and network hardware.
• Perform Active Directory user account management and troubleshoot Virtual Desktop Infrastructure (VDI) environments.
• Collaborate with the Service Desk Manager and team to ensure timely resolution of issues and contribute to additional projects as assigned.

Required Skills for Service Desk Analyst:

• High school diploma or equivalent with a minimum of 1 year of Service Desk experience.
• Proficiency in technical troubleshooting and analytical skills, particularly with Microsoft Windows and network connectivity.
• Experience with Active Directory, service management systems, and VDI environments is preferred.
• Excellent customer service and communication skills, with strong organizational abilities to manage multiple priorities.
• Ability to document technical issues accurately and adapt to new technologies in a fast-paced setting.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-remote All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.