Customer Support Manager

Company Description

About Us

At Beloform , we believe in creating experiences that leave a lasting impression. As a leading company in event coordination and brand presentation, we bring precision, creativity, and excellence to every project we undertake. Our team thrives on collaboration, attention to detail, and a shared passion for delivering exceptional results to our clients.

Job Description

Job Description

We are seeking a Customer Support Manager to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance.

Responsibilities

• Oversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries.

• Develop and implement strategies to improve customer service standards and response efficiency.

• Monitor team performance, provide coaching, and encourage continuous professional growth.

• Collaborate with other departments to address customer feedback and enhance the overall experience.

• Analyze customer data and report key metrics to drive process improvements.

Qualifications

Qualifications

• Strong leadership, communication, and problem-solving abilities.

• Ability to manage multiple priorities while maintaining attention to detail.

• Excellent interpersonal skills and a proactive approach to customer service.

• Proficiency in CRM systems and customer support software is an advantage

Additional Information

Benefits

• Competitive annual salary ($55,000 – $61,000).

• Opportunities for professional growth and advancement.

• Supportive and collaborative work environment.

• Comprehensive training and leadership development programs.

• Paid time off and additional company benefits.