Customer Service Representative

Are you a customer-focused professional with excellent communication skills looking for a rewarding opportunity with an industry leader in Carrollton, GA? We are actively sourcing for a dedicated Customer Service Representative to join an established, fast-paced manufacturing team.

In this vital role, you will act as the primary point of contact for clients, distributors, and internal partners. If you thrive on solving problems, managing order lifecycles, and delivering a premier service experience, we want to hear from you!

salary: $22 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Inquiry Handling: Manage high-volume incoming phone calls and emails from distributors, contractors, and end-users regarding product details, tracking, and service questions.

• Order Processing: Perform accurate order entry, generate customer quotes, and track transaction histories within enterprise CRM and ERP systems.

• Issue Resolution: Investigate routine service issues, delivery delays, or order discrepancies using standardized procedures to provide prompt, professional solutions.

• Cross-Functional Coordination: Contact internal logistics, inventory management, and technical departments to verify product availability, lead times, or shipment logistics.

• Account Follow-Up: Maintain open channels of communication with customers to follow up on pending quotes, delivery statuses, and general product feedback.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Active Listening
• Telephone Etiquette
• Basic Software Skills
• Basic Computer Skills
• Customer Relations
• Client Service
• Customer support

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.