IDT Runner

ABOUT PRIMECARE HOME CARE: 

Primecare Home Care services is committed to delivering the highest quality care with integrity, passion, and love. We are a licensed Private Home Care provider with an array of services: Skilled Nursing, Personal Care Services, Companionship and Structured Family Caregiving in the comfort of their home. Primecare Home Care Services puts the emphasis on CARE! Each of our clients is assigned their very own carefully screened primary and back-up caregiver based on their interest and needs. We thrive off the ability that our clients can continue to reside in their home.

POSITION SUMMARY:

The IDT Runner implements scheduling strategies and coaching that support Primecare Home Care Services and its Field Training Offices. Making sure our clients and caregivers are taken care of is a big part of this position. The IDT- Health Coach is responsible for scheduling IDT (Interdisciplinary Team) meetings. These meetings consist of face-to-face contact with the client and caregiver and with the case managers telephonically. The IDT Health Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and digital chat technology, using evidence-based methods of care that address both health care and social needs.

Responsibilities:

• Engage, motivate, coach, and educate caregivers via face-to-face meetings.
• Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals.
• Manage a schedule to ensure all visits are completed monthly and timely.
• Visits must be scheduled every 6 months based on initial packet information.
• In collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service.
• Track, manage and document every visit in Caryfy making sure all visits are completed timely and info is documented timely ensuring compliance with state mandates.
• Research opportunities for referral to external supports and services
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• You will collaborate with consumers & caregivers to complete Quality Assurance compliance items on a semi-annual basis.
• Escalate issues when appropriate to the SFC manager as it pertains to consumer changes in status.

Qualifications:

● 2 years’ experience in case management, experience working with elderly and disabled.

● Ability to commute within 150 radius from the designated home office daily.

● Exceptional active listening and communication skills with strong empathy

● Tech savvy with comfort using (and teaching others to use) mobile apps.

● Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case.

● Proficiency with Microsoft Office required; case.

● Thrives in a fast paced, start-up environment.

● Solid understanding and experience in care planning/case management is required

● Multilingual skills are highly desired.

Preferred Qualifications

● Prior experience as a CNA, Marketer, or Social Worker

● Bachelor’s degree in a related discipline or equivalent work experience in Social Work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.