Tenant Coordinator

TSCG, a third party, privately held commercial real estate company, is hiring a Tenant Coordinator in our Atlanta, Georgia office. The Tenant Coordinator supports the Property Management team with a diverse portfolio of retail centers in the Southern region. The Tenant Coordinator's primary role is to facilitate the collection of rent from tenants in the portfolio. This is an in-office position located at our Corporate Office in the Cobb Galleria office park.

Since 1984, TSCG’s retail real estate platform has provided a full assortment of advisory services to tenants, landlords, developers, investors, and financial institutions throughout our territory. Our work on their behalf is dedicated to the validation of those descriptions. With 21 offices throughout the eastern U.S., we are the largest firm in our field in the United States.

Why You’ll Love Working Here

TSCG fosters a learning and open-door environment where the sky is the limit for what you can learn and how you can contribute to the team. We have a competitive benefits package with generous PTO, and you will always hear our Executives say, “Don’t miss your daughter’s game or that birthday dinner for your mom tonight!” We support each other and have a commitment to being the best that we can be and exceeding expectations.

TSCG celebrates our diversity and individual distinctiveness. We commit to working together in harmony to support our families and our communities, driving innovation in a highly competitive environment.

Job Requirements:

• Minimum of 2 years of experience in similar role; experience with collections preferred
• High School diploma or equivalent
• Required to work from our Atlanta office
• Advanced in all Microsoft Office products (Outlook, Word, Excel, Publisher etc.)
• Experience with one or more major commercial property management systems including Yardi, MRI and Building Engines
• Functional understanding of property accounting with experience in classifying property expenses
• Strong work ethic and ability to resolve problems with minimal supervision

Skills and Characteristics:

• Excellent communication and organizational skills
• Strong attention to detail
• Ability to multitask, prioritize assignments, and meet deadlines
• Ability to solve problems and research if necessary
• Ability to interpret instructions and ask questions to ensure understanding.
• Ability to prioritize and organize work assignments; delegate work and follow-up as necessary to receive desired results
• Ability to ensure security and confidentiality of client and company information
• Ability to interact positively with clients and/or prospects

Essential Functions/Duties/Responsibilities (include, but not limited to):

• Serve as the primary point of contact for tenant collections, including all communications and follow-ups on outstanding balances
• Support Property Managers by owning day-to-day collections activities and reducing their involvement in routine collections
• Establish and maintain positive relationships with all property tenants, vendors, and contractors
• Prepare and send demand letters, and document all collection efforts in Yardi in accordance with company protocols
• Monitor delinquent accounts, execute standard collections procedures, and escalate complex issues to Property Managers as needed
• Support the property management team with the preparation of monthly and quarterly reports, as well as general document creation and editing
• Maintain and update vendor contracts, certificates of insurance, and service agreements, including tracking expirations and assisting with bid packages
• Coordinate and manage the tenant and vendor work order system, including responding to maintenance requests and dispatching vendors per PM/SPM direction
• Assist with administrative functions such as meeting coordination (agendas/notes), check requests, billing adjustments, and other ad hoc support as needed

Leading With Purpose

Our goal is to sustain and grow a real estate services firm with a focus on long-term sustainability for our stakeholders, clients, properties, and operations. Achieving this vision requires every owner, manager, and employee to champion and uphold our Environmental, Social, and Governance (ESG) principles. These principles are integrated into all aspects of our business, from evaluating opportunities and investments to collaborating with landlords, investors, and occupier clients. By embedding ESG into our processes, we are committed to creating value, reducing risk, and enhancing client returns, while fostering a positive and supportive workplace for our team.

United by Purpose

TSCG is committed to creating an environment where all talents, perspectives, and experiences are valued. We believe that embracing our differences makes us stronger and drives our success. Together, we support our families, communities, and each other, fostering innovation in a competitive landscape.

TSCG is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, national origin, age, disability, citizenship status, or any other basis protected under applicable federal, state, or local law.