Outside Plant Network Technician

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:
The Outside Plant Network Technician is a hands-on engineering field position. The primary function is to collaborate with Construction Coordinators and Fiber Splicers to activate OLT cabinets and provide expert assistance at co-location facilities for Network Operations Center (NOC) and Tier III support. This role requires excellent customer service skills and strong technical expertise in network and FTTH devices, along with a thorough understanding of designs and configurations.

Essential Duties and Responsibilities

• Plan and execute service activations and configurations for commercial and enterprise network settings
• Perform network infrastructure tasks, including distribution construction, cable splicing, and power level verification
• Conduct system tests such as OTDR readings, optical power level, and BIP
• Provide technical support and troubleshooting for NOC and Network Engineers
• Manage firmware updates, patches, and equipment changes following change management protocols
• Collaborate with NOC, Network Engineers, and vendors on network operations and activations
• Lead plant issue resolution and implement effective troubleshooting systems
• Maintain documentation, quality standards, and OSHA compliance
• Provide 24/7 on-call support for network outages and service impairments
• Demonstrate expertise in network architecture, fiber design, and technical documentation
• Perform other duties as assigned

Job Qualifications:

• Bachelor’s or Associate’s degree in Engineering or a related technical field preferred
• Must have comprehensive knowledge of network architecture, troubleshooting methods, splicing techniques, required documentation, and end-to-end processes
• Strong organizational and project management skills
• Proficient knowledge of optical networks and FTTH architecture
• Expertise with switches, routers, and OLTs
• Available for after-hours, weekend, and emergency work until outages are resolved
• Must maintain on-call readiness within local market area
• Must pass pre-employment background screening and driver’s record check
• Close vision, color vision, depth perception, and focus adjustment ability required
• Proficient with trouble ticket systems, Microsoft Excel, and Word

Benefits Available:

• Fun environment.
• Fast-growing company.
• All team members start accruing PTO on day one
• Company paid benefits: STD, LTD, Basic Life and EAP.
• Voluntary Benefits: Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.