Business Office Coordinator

Kickstart the New Year with a new career at Marsh's Edg e, proud to be recognized as a Great Place to Work®! We’re a hospitality-focused luxury senior living company that values our people as our greatest asset, guided by our principle of “People First, Always.” At Marsh's Edge, compassion, respect, and dedication drive us to create meaningful interactions. Our culture promotes growth, teamwork, and a genuine commitment to enriching the lives of both our residents and team members. Be a part of something extraordinary! We are currently accepting applications for a Business Office Coordinator. Apply today and help us put people at the heart of everything we do!

POSITION SUMMARY :
This role supports administrative & business office functions for the community. Responsible for processing, overseeing, and resolving accounts receivable, and aging and collections. This role is the primary contact for residents and families to help resolve resident billing and accounts receivables questions and concerns. This role also supports the Human Resources for the community as needed.

ESSENTIAL FUNCTIONS :

• Assists with planning and executing employee engagement activities.
• Works with the Home Office Finance and Accounting departments and Human Resource Director on all aspects of the resident billing and accounts receivable functions for the community. Includes invoicing residents, posting payments timely, tracking non-routine and miscellaneous services, tracking and submitting ancillary charges, and collections for residents of the community.
• Manages and reconciles petty cash transactions and reimbursements and records correctly.
• Creates and maintains compliant resident billing records, emergency contacts, and power of attorneys in the medical records system.
• Processes admissions and discharges within medical records system; keeps up with Resident Status Changes throughout the community to ensure accuracy.
• Maintains business supplies inventory and preventative maintenance on office machinery.
  • Creates and maintains employee name badges and equipment.
• Ordering and tracking uniforms, billing, and collection payments or deductions from employes.
• Assists the community with human resource functions including, but not limited to:
  • Acting as human resources contact in HR Directors absence.
  • Assisting with applicant sourcing and the recruiting process including initial phone screens and interviews.
• Submitting resumes and applications to hiring managers.
• Assisting with job offers, the pre-screen process including paperwork and drug screens, onboarding, and orientation.
• Creating and maintaining compliant team member files.
• Scheduling, facilitating, and overseeing new employee orientations.
• Assisting with the training needs of the community.
• Assisting with work related injuries including assisting employees, collecting paperwork and drug screens, and reporting to the insurance carrier promptly.
• Facilitates, participates in, assists with, and attends all required in-service training and education programs.
  • Serves on special projects and assignments as directed by the Executive or Human Resources Director.
• Other duties as assigned.

COMPETENCIES :
To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.
• Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
• Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
• Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb, and professionalism.
• Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
• Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
• Professionalism – Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company’s Guiding Principles:
  • People First, Always.
  • We Exist to Serve our Members.
  • We Have a Responsibility to be Full.

Physical Demands, Work Environment, and Expected Hours of Work:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• An individual in this position will be required to lift or carry weight up to 25 lbs.
• May be exposed to minimal to moderate noise.
• May be required to work extended periods of time at a computer terminal.
• May encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL:
Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree preferred, but not required
• 1-2 years’ administrative or bookkeeping experience desired.
• Proficient in MS Office products, internet, as well as software programs for marketing, payroll, human resources, and accounts payable/receivable.
• Applicant tracking (recruiting) and Payroll experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to work in a fast-paced environment and to prioritize, organize, and manage multiple competing priorities and projects.
• Ability to quickly master new software applications including medical records, billing and accounts receivable, and human resources management systems.
• Ability to follow written instructions.
• Strong customer orientation to older adults.