Atlassian Technical Advisory Manager (TAM)

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. You'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Requirements

We are seeking a skilled Atlassian Technical Advisory Manager to serve as a trusted advisor to enterprise clients, helping them optimize, scale, and future-proof their Atlassian environments. This role combines technical expertise, strategic consulting, and proactive engagement to ensure our clients derive maximum business value from Jira, Confluence, and the broader Atlassian ecosystem. You will operate as an embedded partner — not just a support contact — collaborating regularly with client stakeholders to align tools with business goals, build governance frameworks, and drive continuous improvement.

Key Responsibilities

Strategic Advisory & Planning

· Partner with clients to align Atlassian tool usage with organizational objectives.

· Develop and maintain a strategic backlog of improvements, roadmap initiatives, and optimization opportunities.

· Provide executive-level reporting and recommendations to drive ROI and efficiency.

Atlassian Ecosystem Expertise

· Serve as the primary subject matter expert across Jira Software, Jira Service Management,

· Confluence, and Atlassian Marketplace apps.

· Evaluate and recommend new features, apps, and integrations aligned with client goals.

· Stay current with Atlassian product updates, feature releases, and governance best practices.

Process Optimization & Governance

· Identify inefficiencies and process gaps within existing Atlassian environments.

· Design scalable configurations, workflows, and permission schemes to improve

· performance and maintainability.

· Establish governance and standards that ensure consistency and risk reduction across teams.

Stakeholder Engagement

· Work directly with executives, team leads, and administrators to translate business needs

· into technical and process solutions.

· Attend key meetings, prepare presentations, and assist in change management and communication planning.

Vendor and App Management

· Guide clients in app evaluation, licensing optimization, and vendor management decisions.

· Support demos, proofs of concept, and integration initiatives.

Qualifications

Required

· 5+ years of experience working with Atlassian tools (Jira, Confluence, Service Management, etc.)

· Demonstrated experience in Atlassian solution design, administration, or consulting.

· Strong understanding of Agile, ITSM, and DevOps frameworks.

· Excellent communication, presentation, and client relationship skills.

· Proven ability to lead workshops and stakeholder discussions.

Preferred

· Atlassian certifications (ACP, ACP-Cloud, Jira Administration, etc.)

· Experience with large-scale Atlassian Cloud and/or Data Center migrations.

· Familiarity with scripting, automation, or integration tools (e.g., ScriptRunner, Automation for Jira, REST APIs).

· Background in management consulting, solution architecture, or program management.

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