Field Service Coordinator | Dispatch
Field Service Coordinator | Dispatcher | Entry Level
Cumming, GA | Up to $52,000 | Hybrid (1 week per month remote)
Company Overview
Our client, a regional provider of products and services to financial institutions across the Southeast U.S., supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.
Job Summary
The Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.
Key Responsibilities
- Review and route incoming service emails and calls to the appropriate technician
- Compile and distribute daily schedules and service plans
- Serve as backup for processing purchase orders and ordering parts
- Manage customer status changes during alarm testing
- Develop and update the service technician handbook
- Attend weekly technician meetings and provide administrative support
- Assist with special projects and the annual inventory count
Skills & Qualifications
- Excellent customer service and phone etiquette
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Excel and Word
- Ability to prioritize multiple tasks and meet deadlines
- Clear written and verbal communication skills
Experience & Education
- Dispatch or scheduling experience preferred, but not required
- Customer service background a plus
- High school diploma or equivalent required
Additional Information
- Must be able to lift up to 50 lbs. occasionally
- Ability to sit and work at a computer for extended periods
- Hybrid schedule: work one week per month from home
- Entry Level - will train from within
Recommended Jobs
Tradesman Staffing Coordinator
SelecSource, Inc is an Atlanta based multi branched staffing company. We are seeking a Skilled Trade Staffing Recruiter to join our rapidly growing team! This position is responsible for recruitin…
Apprentice Avionics Installer
Apprentice Avionics Installer in GAC Savannah Unique Skills: None beyond job description. Education and Experience Requirements High School Diploma or GED required. Entry level position. Stro…
Civil Engineer
Civil Engineer JOB-10044463 Anticipated Start Date 07/07/2025 Location Houston, TX Type of Employment Contract-to-Hire Employer Info Our client is one of the mo…
Branch Manager
Job Description Job Description Local Industrial Distributor seeking manager. Candidate should have experience managing a team that is goal oriented and customer focused. Wholesale and Retail sal…
Licensed Optician
Requisition ID: 896108 Store # : 00O586 FE Mableton Position: Full-Time Total Rewards: Benefits/Incentive Information At For Eyes, we are an optical retailer that offers high-quality…
Warehouse Specialist
Company Description: BWT Logistics is a leader in third-party logistics (3PL) and transportation, specializing in efficient warehousing and transportation solutions. With over 40 years of excellen…
Mitigation Technician
Job Description Job Description Benefits: ~401(k) ~ Dental insurance ~ Free uniforms ~ Health insurance ~ Vision insurance Reports To: Mitigation Manager What does a Mitigation T…
Hospitalist in Madison, GA
Are you looking for a hospitalist position close to Atlanta? Join a patient-focused hospitalist team at Morgan Medical Center, a brand-new 25-bed critical access hospital located just 30 minutes fr…
Pharmacy Cashier
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout servic…
Guest Service Representative
Job Description Job Description Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an …