Automotive Service Lane Manager

Job Description

Job Description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer:

• Medical, Dental, Vision Insurance
• 401k
• Paid Vacations
• Holiday lunches/grill outs

Responsibilities - Service Lane Manager:

• Train, motivate, manage and monitor performance of service department staff
• Provide technical assistance to employees as needed
• Quality check completed jobs before leaving the facility
• Report any shop equipment that requires maintenance or repair
• Monitor and improve customer satisfaction scores and review with Service Advisors
• Teach and train ways to help achieve and maintain manufacturers requirements
• Ensure customer complaints, etc. are dealt with fairly and quickly
• Meet with upper management to review goals, and relay pertinent information to Service Advisors
• Closely follow and monitor department processes and situations that may require Service Manager or Director involvement
• Maintain a consistent and predictable lane flow with Advisors and porters
• Ensure service department employees follow safety policies
• Weekly "huddles" with advisors and porters to quickly assess department needs

Qualifications/Requirements - Service Lane Manager:

• Advisor / Manager experience is required
• At least 3 years of experience is preferred
• Excellent communication, leadership and customer service skills.
• A positive attitude, good work ethic and top problem-solving skills
• Ability to operate the department at a profit according to dealership guidelines.
• Valid driver's license and good driving record
• High school diploma or equivalent
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.