Customer Care Representative (Suwanee)

About UsA career-defining opportunityHabasit America, a subsidiary of the Swiss-based Habasit Group, has thrived for over 50 years thanks to our people and culture. We have seven locations across the US, including our regional headquarters in Suwanee, Georgia. At Habasit, we value quality, continuous improvement, and entrepreneurship—qualities that make this a great place to launch or grow your career. You won't just join any team—you'll be part of a highly collaborative, problem-solving group where your contributions truly matter.Habasit America is a leader in conveyor and power transmission belting, supporting companies you rely on daily. Our belting solutions can be found in businesses in every industry, from major food processing companies to the treadmill belts at your local gym. Whether you're building, designing, or selling, you'll help keep businesses in motion.
Job SummaryAs a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.
Essential Duties and Responsibilities Provide professional, friendly customer assistance and resolve inquiries or complaints.Process customer orders and quotes accurately and on time.Proactively communicate order status, lead times, and delays to customers.Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.Handle returns, generate RMAs, and process corrective orders when needed.Collaborate with internal teams, including production and shipping, to meet customer needs.Support sales teams by assisting with customer requests and providing updates.Identify opportunities to upsell or offer additional products to customers.Manage relationships with key customer accounts.Maintain thorough knowledge of company products, policies, and procedures.
Benefits We OfferMedical insuranceDental insuranceVision insuranceTuition assistanceDisability insuranceCompetitive 401(k) with 100% employer match up to a 6% contributionGym membership reimbursementGenerous number of paid time off (PTO) daysA family-like atmosphere where your voice is heardA sense of accomplishment in your daily workOpportunities for promotions and career growth
What You Need to Be Successful Preferred – High Competency with MS Word, Excel, PowerPoint, and CRM ApplicationsPreferred - High Competency with customer service inquiriesPreferred - Bachelor's Degree in Business Administration, Marketing, or a related fieldPreferred - 5 years experience in customer service, sales, and/or marketingPreferred – 2 years experience with ERP software We Are an Equal Opportunity EmployerTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements/preferences listed represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Hours are 8 AM to 5 PM / 4 days per week on-site