Service BDC Representative - Group 1 Toyota Rivertown
We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email. .
In addition to competitive pay, we offer our associates the following benefits:
Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows".
Career Growth: Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant.
Full Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off.
Perks: Employee discounts on vehicle purchases, parts, and service repairs.
Lead Response: Respond to all service inquiries and website leads within minutes.
Appointment Setting: Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls.
Outbound Outreach: Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full.
CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
Goal Tracking: Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates.
Customer Education: Promote current dealership service specials and maintenance packages to maximize upsell opportunities.
Experience: Previous experience in a call center, dealership, or high-volume customer service role is highly preferred.
Tech Savvy: Skilled in using CRM software, Microsoft Office, and Xtime.
Communication: Elite phone etiquette and the ability to follow professional scripts while remaining personable.
Resilience: A "can-do" attitude and the ability to handle customer objections with empathy.
Availability: Monday-Friday 9-6, Saturday 9-7, including rotating Saturdays
Recommended Jobs
VALET - GRAVEYARD
Job Description Job Description About Us: One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successf…
Project Manager - Construction
Join a growing engineering organization delivering complex infrastructure projects within mission-critical data center environments. The company works closely with clients and engineering teams to …
Certified Registered Nurse Anesthetist (CRNA) *Locum Tenens* (Atlanta)
Locum Tenens CRNA Needed for Holiday Coverage in Georgia This Jobot Consulting Job is hosted by: Jessica Glowacki Are you a fit? Easy Apply now by clicking the Apply button and sending us your …
Cocktail Waitress/Waiter - Virtue Rooftop
Virtue Rooftop (above 5Church Midtown) is currently hiring for the position of Cocktail Waitress to join our team. As a Cocktail Waitress, you will play a key role in providing exceptional customer…
Registration Associate
Job Description Job Description Quest Group is on the hunt for a talented Registration Associate to work for our Highly Respected Client! About the Role: Communicates with patients, famil…
Server - 5Church Midtown
About the Job: Now Hiring: Experienced Server – Upscale Modern American Dining. Location: 5Church Midtown. We are seeking a professional, knowledgeable, and hospitality-driven Server to …
Store Manager-Suwanee
Job Description Job Description The Store Manager is responsible for day-to-day operations at Get Fast Shirt .com retail location. He or she will open and close the store and ensure the center’s …
Carpenter
Responsibilities: Brasfield & Gorrie is currently accepting applications for a Carpenter . Below are the main responsibilities for this position. Key Responsibilities: Formwork Carpenter (C…
Sales Operations Manager - 982661
Job Description Job Description Seeking a Kitchen & Bath Design/Sales Operations Manager Alpharetta, GA Our client is a mid – high end residential and commercial countertop designer, fabr…
Milling Foreman
Job Description Job Description The Milling Foreman must possess leadership qualities, knowledge of paving equipment, tools and the different skill-sets required to supervise a Milling Crew. …