General Manager (retail/grocery)

About Our Client
Our client is a neighborhood market and community destination offering a curated selection of gourmet and organic foods, fine wines, and spirits. They are committed to local sourcing and creating a welcoming environment.

Their model blends the convenience of a local market with an elevated food experience, featuring fresh produce, locally sourced meats, prepared meals, and everyday essentials.

Position Overview

Our client is seeking an experienced and driven General Manager (GM) to oversee all aspects of store operations. This role is responsible for ensuring operational efficiency, driving profitability, and delivering an exceptional customer experience.

Reporting to corporate leadership, the GM will lead store teams, implement best practices, and foster a strong, service-focused culture.

Key Responsibilities

Operational Leadership
Oversee daily store operations, including staffing, scheduling, inventory management, and workflow.

Strategic Planning
Develop and execute strategies to improve store performance, customer satisfaction, and profitability.

Supply Chain & Inventory
Manage vendor relationships, ordering, and inventory control to minimize shrink and optimize stock levels.

Performance Metrics
Track and analyze KPIs, ensuring high standards in service, merchandising, and product quality.

Team Development
Hire, train, and mentor team members to build a high-performing and engaged workforce.

Compliance
Ensure adherence to company policies, health and safety standards, and regulatory requirements.

Financial Oversight
Manage store budgets, control expenses, and identify opportunities to increase revenue and reduce costs.

Process Optimization
Implement tools and processes to streamline operations and improve efficiency.

Qualifications

• 5+ years of progressive leadership experience in retail, grocery, or food service operations
• Proven success in managing store performance and driving profitability
• Strong knowledge of inventory management, merchandising, and logistics
• Experience with POS systems, ERP platforms, and inventory management tools
• Ability to lead teams in a fast-paced, customer-focused environment

Core Competencies

• Leadership & Team Development
• Operational Excellence & Strategic Thinking
• Financial Acumen & Problem Solving
• Customer Experience Focus
• Adaptability & Change Management

Why Join Our Client?

• Growing, community-focused brand
• Opportunity to lead and shape store operations
• Collaborative and entrepreneurial culture
• Competitive compensation and career growth opportunities