Customer Success Manager (SaaS) - US

Join us at Ringover – where customer experience meets innovation. We're on the lookout for a proactive and people-centric Customer Success Manager to join our Atlanta team. If you're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you! What You’ll Be Doing As a Customer Success Manager, your mission is to empower our clients, guide them through success, and help them thrive with Ringover. Your key responsibilities will include: Delivering a world-class onboarding experience : Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one. Boosting customer loyalty : Build lasting relationships that reduce churn and drive client satisfaction. Driving revenue growth : Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR). Championing the customer voice : Use feedback and satisfaction metrics to enhance the customer journey and experience. Providing hands-on support : Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management. Improving the user experience : Spot friction points and recommend actionable solutions to optimize platform usage. Solving problems collaboratively : Address client issues with speed and care while coordinating with cross-functional teams. Turning clients into advocates : Inspire customers to become enthusiastic champions of Ringover. Influencing product evolution : Communicate customer insights and help shape future product developments. Managing key success touchpoints : From client training and business reviews to ticket tracking, you’ll own the relationship. What You Bring to the Table ~1–2 years of experience in a customer success, account management, or client-facing role. ~ Proactive mindset : You take initiative and seek out solutions without waiting to be asked. ~ Excellent interpersonal skills : You’re diplomatic, persuasive, and always positive. ~ Customer-first approach : You listen deeply and respond thoughtfully with tailored solutions. ~ Analytical & tech-savvy : Comfortable with data, CRMs, video conferencing tools, and digital platforms. ~ Detail-oriented & persistent : You follow up rigorously and manage projects with precision. ~ Highly adaptable : Whether dealing with clients or internal teams, you know how to adjust your approach. ~ Organized & versatile : Able to juggle tasks and priorities in a fast-paced environment. ~ Bilingual a plus : Proficiency in English is required; Spanish is a strong asset. Must be authorized to work in the U.S. without current or future sponsorship Must be located in Atlanta, GA and able to commute to our Peachtree Corners-area office for hybrid work. What’s on offer: ~ Health with 90% employer participation for employee coverage only or 70% employer participation for a coverage including spouse and/or children, subject to specific terms and conditions and plan changes ~ Dental and Vision coverage with 80% employer participation for employee coverage only or 50% employer participation for coverage including spouse and/or children, subject to specific term and conditions and plan changes ~401K: Eligibility upon hire. ~ Short/Long term disability policy ~ Paid time off: including both vacation and sick leave, accrued at a rate of 20 days per year (1.67 days per month) + 10 federal holidays + The 2 floating days to be taken at your discretion after approval remain enforced. ~ Hybrid working environment from our offices in Atlanta ~ Laptop, headset, and other work equipment provided ~ Annual seminar in Europe Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).