Tech Lead, (Integrations) - Groups & Events
- Act as the primary technical partner for Groups & Events initiatives, working alongside Product Managers and Business Analysts to break down complex business problems into clear, executable technical direction
- Translate business requirements related to group booking, housing, rooming lists, and hotel fulfillment into cohesive technical solutions across integrated platforms
- Provide technical leadership across vendor-led and internal systems, ensuring alignment with enterprise architecture, security, and integration standards
- Guide system integration efforts across multiple technologies, validating design decisions for scalability, reliability, and long-term maintainability
- Define and support system testing strategies (including reliability, scalability, and maintainability), review outcomes, and ensure remediation actions are completed
- Monitor live environments and proactively identify, analyze, and resolve system issues in a structured and timely manner
- Support delivery planning by contributing to scope definition, dependency mapping, risk identification, and mitigation strategies
- Define, track, and report technical performance KPIs to support service level improvements and continuous optimization
- Serve as a technical advisor to cross-functional stakeholders, clearly explaining trade-offs, risks, and recommendations to both technical and non-technical audiences
- Proven experience providing technical leadership in complex, enterprise-scale environments with multiple integrated systems
- Strong ability to synthesize business needs and guide solution design through influence rather than direct authority
- Experience partnering closely with Product Managers and Business Analysts to shape and deliver integrated solutions
- Sound technical judgment and architectural thinking, with a strong focus on system stability, performance, and scalability
- Comfort operating in ambiguity and evolving problem spaces, particularly in vendor-supported delivery models
- Clear, confident communication skills with the ability to translate technical concepts for business stakeholders
- Ownership mindset for end-to-end solution health, from design through production support and continuous improvement
- Solid experience in software development and system integration environments, with the ability to assess design, integration patterns, testing approaches, and operational impacts
- Strong understanding of enterprise application architecture, integration patterns, and system lifecycle management
- Experience supporting or leading systems that rely on multiple platforms, services, and third-party vendors
- Ability to design and monitor technical KPIs related to performance, reliability, and service levels
- Experience guiding systems through full lifecycle phases: design, delivery, testing, deployment, stabilization, and optimization
- Depth of technical knowledge sufficient to challenge assumptions, identify risks, and guide teams at the design and delivery level
- Experience in hospitality, travel, or other high-transaction, customer-facing enterprise platforms
- Exposure to global sales, booking, or event management ecosystems
- Prior experience supporting large-scale, vendor-led technical solutions
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