Director, Amazon Connect Go-To-Market Leader

Who You’ll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have a passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

We are seeking a Director, Amazon Connect GTM Leader to own the go-to-market strategy and partner relationship for our Amazon Connect Practice. This role is responsible for generating demand, building pipeline, and cultivating our strategic partnership with AWS to position Slalom as the partner of choice for enterprise contact center transformation. You will represent Slalom to AWS Connect leadership, shape tailored solutions for our customers, and drive adoption of Amazon Connect across our client base.

This client-facing role requires deep expertise in contact center technologies and the Amazon Connect platform to help enterprise clients design, adopt, and scale cloud-based contact center solutions. You will focus on solutioning, consulting, and guiding customers through their contact center modernization journey.

As a trusted advisor, you will partner with AWS solution leaders, customer executives, and technical teams to uncover opportunities, shape solutions, and present recommendations that align with business outcomes. This is an excellent opportunity for a consulting professional with strong AWS and contact center expertise, pre-sales experience, and business acumen to lead clients on their customer experience transformation journey.

What You’ll Do

GTM Strategy & Demand Generation

• Define and own Slalom's Amazon Connect go-to-market strategy, partner relationships, and value propositions
• Develop go-to-market materials, campaigns, and repeatable offerings for Amazon Connect solutions in partnership with the Connect strategy and delivery leads
• Proactively generate demand through workshops, executive conversations, thought leadership, and industry events
• Build and manage a robust sales pipeline, driving opportunities from identification through close
• Deliver monthly/quarterly business reviews and operational planning documents for the Amazon Connect practice

AWS Partnership Management

• Represent Slalom to AWS Connect leadership and cultivate strong, strategic relationships
• Collaborate with AWS sales, partner teams, and specialists to co-sell and drive joint customer success
• Stay current on AWS Connect roadmap, new features, and emerging capabilities to continuously update GTM offerings
• Bring market signals and customer feedback back to AWS teams to influence product direction
• Support achievement of AWS partner program requirements and certifications

Solution Sales & Client Advisory

• Act as a trusted advisor to enterprise clients, helping define contact center modernization strategies, roadmaps, and solution architectures
• Lead client workshops, discovery sessions, and executive briefings to align Amazon Connect use cases with business value
• Develop solution proposals, RFP responses, and presentations, translating complex technical concepts into business-oriented outcomes
• Design high-level architectures for contact center solutions using Amazon Connect, Lambda, Lex, Polly, and other AWS services in collaboration with our Connect Technical leads.
• Demonstrate Amazon Connect capabilities through prototypes and proofs of concept (e.g., intelligent IVR, agent assist, omnichannel routing, AI-powered analytics)
• Provide strategic guidance on contact center best practices, compliance requirements, and operational excellence

Delivery Collaboration

• Work closely with delivery teams to ensure solution designs translate into successful implementations
• Support AI-powered contact center innovations including conversational AI, sentiment analysis, and agent augmentation
• Ensure quality outcomes and client satisfaction across Amazon Connect engagements

What You’ll Bring

• Represent Slalom to AWS Connect leadership and cultivate strong, strategic relationships
• Collaborate with AWS sales, partner teams, and specialists to co-sell and drive joint customer success
• Stay current on AWS Connect roadmap, new features, and emerging capabilities to continuously update GTM offerings
• Bring market signals and customer feedback back to AWS teams to influence product direction
• Support achievement of AWS partner program requirements and certifications

Nice to Have

• Consulting firm experience (Big 4, global SI, or boutique cloud/AI consultancy).
• Background in solution selling and account strategy, with experience in co-selling with AWS.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for this role is listed below by market. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

East Bay, San Francisco, Silicon Valley:

Director: $261,000-$320,000

San Diego, Los Angeles, Orange County, Seattle, New Jersey, New York City, Westchester, Boston, Washington DC:

Director: $240,000-$293,000

All other locations:

Director: $220,000-$269,000

We will accept applicants until the position is filled.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: [email protected].

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact [email protected] if you require accommodations during the interview process.