Intake Coordinator

Job Description

Job Description

About Us

NexGen Medical Centers is a rapidly expanding network of spine and orthopedic interventional pain management clinics specializing in personal injury. We are dedicated to providing compassionate, efficient, and expert care to patients suffering from pain-related conditions.

About Us

Learn more at:

Position Overview

Location : Lawrenceville, GA or Gainesville, GA
You’ll be the first point of contact for prospective patients—by phone, text, and email—making a great first impression and ensuring every new patient gets scheduled quickly and correctly.

• Answer & triage the New Patient Hotline (high-volume inbound calls) with empathy, accuracy, and urgency.
• Monitor and process referral inboxes (new patient/PI referrals, web leads), responding within defined SLAs.
• Complete intake & eligibility: collect demographics, injury details, date of loss, attorney contact, and required documentation
• Schedule initial evaluations across multiple providers/locations ; coordinate and obtain records as needed.
• Document every interaction in the EMR and CRM with clean, consistent notes
• Close the loop with referrers (confirm scheduling, address missing info, and report appointment outcomes per policy).
• Protect patient privacy and follow HIPAA and internal compliance policies at all times.

What You’ll Bring

• 1–2+ years in medical front office, call center, patient access, or care coordination (pain management, ortho, neuro, or PT is a plus).
• Comfortable with high call volumes and multi-tasking between phone, email, and EMR.
• Working knowledge of insurance basics (workers’ comp) and PI workflows (LOP, attorney communication).
• Strong written & verbal communication; professional, calm, and patient-centric phone presence.
• Tech-savvy with EMR/PM systems and Outlook; accurate data entry and documentation.
• HIPAA-aware
• Detail-oriented, reliable, and punctual.
• Bilingual (Spanish/English) preferred.

Compensation & Benefits

• Competitive Compensation
• Paid time off and holidays
• Healthcare reimbursement stipend
• Company-sponsored 401(k)
• Advancement opportunities

Equal Opportunity

NexGen is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.