Licensed Customer Service Representative

Job Description

Job Description

Jeremy Bradley Country Financial, a prominent figure in the insurance industry, is seeking a Licensed Customer Service Representative to join our vibrant team in Cumming, Georgia. Known for our commitment to fostering a positive work environment and providing excellent customer care, we invite you to become a key contributor in delivering unparalleled service. Situated in the heart of Cumming, this on-site role offers a unique opportunity to engage directly with our valued clients and be an integral part of our dynamic office culture. As a Licensed Customer Service Representative, you will be the crucial link between our clients and their peace of mind, offering professional and empathetic support. If you are passionate about customer service, enjoy face-to-face interactions, and are ready to contribute to a thriving team, we would love to hear from you. Embrace this opportunity to grow with a company that truly values its employees and clients alike.

Annual Base Salary + Bonus Opportunities

Appreciation Lunches

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Life Insurance

Paid Time Off (PTO)

Hands on Training

Team Building Activities

Work/Life Balance

Weekly Meetings

Provide excellent customer service by actively listening to clients and addressing their inquiries in a timely manner.

Assist clients with policy inquiries, modifications, and renewals to ensure their needs are met efficiently.

Maintain accurate client records and document all interactions and transactions.

Educate clients on different insurance products and ensure they understand their policies and coverages.

Collaborate with the team to improve processes and enhance customer satisfaction.

Proactively reach out to clients to conduct policy reviews and ensure client needs are being addressed.

Stay informed about company products, services, and updates to provide informed advice to customers.

Licensing: Licensed preferred willing to train. Must obtain property casualty license within 6 months of hire. Licensing assistance available.

Experience: Previous experience in customer service roles, with a preference for work in financial or insurance sectors.

Communication Skills: Outstanding verbal and written communication skills are required to engage effectively with customers.

Problem-Solving: Ability to assess situations and provide solutions to meet customer needs.

Customer Focus: Strong commitment to delivering exceptional customer service and exceeding customer satisfaction benchmarks.

Technical Proficiency: Familiarity with customer service software and standard office applications.

Team Collaboration: Ability to work collaboratively with colleagues to achieve customer satisfaction goals.

Professional Presence: Must exhibit a professional demeanor and maintain a positive attitude during interactions.