Customer Service Representative

This position is on-site except for Fridays; there are no other remote/hybrid options.

We require a tech-savvy and customer-focused Customer Service Representative , someone with an experience in consumer packaged or wholesale goods, who comfortably works with an ERP and Excel to format into reports/metrics. This role supports sales, finance, and distribution in our growing Atlanta-Georgia operations.

The role is for a leading designer and manufacturer of plush toys and gifts for the global attraction, gift, and souvenir markets. Their Atlanta office offers a dynamic, entrepreneurial setting with a close-knit, boutique atmosphere.

Want to work in a fun environment with like-minded, hard-working and upbeat team of employees? We offer great benefits with opportunities for personal and professional growth.

Responsibilities and Duties:

• Provide excellent customer service to rep groups, sales teams, and clients
• Use data from various sources to format into reports/metrics for evaluation/decision-making
• Manage and process data using platforms like Market Time (formerly BrandWise) or EMUN1
• Support sales automation and data interrogation efforts
• Handle order entry, including urgent and time-sensitive orders
• Collaborate with finance and distribution center teams to ensure smooth order fulfillment
• Maintain and manage data in Business Central ERP
• Provide timely responses and issue resolution with a strong sense of urgency
• Learn our plush product lines with proficiency

Skills/Qualifications Required:

• Work on-site, except Fridays, in Atlanta, GA 30324
• 2+ years of clerical or administrative experience
• 2+ years customer service experience
• Strong IT literacy; experience with Microsoft Dynamics 365 Business Central preferred
• Familiarity with sales data tools such as Market Time or EMUN1
• Experience working across rep groups, sales teams, finance, and distribution centers
• Excellent organizational, data management, and communication skills
• Proficient in Microsoft Office
• A positive & calm attitude even while stressed
• Fast and accurate data entry skills

Offering:

• Starting compensation - $23.00 to $27.00 per hour
• 401(k)
• Medical and Dental Insurance
• Opportunity to grow within a supportive team