Service Technician (Peachtree Corners)
TRC is seeking a skilled Service Technician to support device testing, repair, and configuration for a tech-focused client in Norcross, GA.
Shift: 2nd
Pay rate: $17/hr
Position Overview:
This hands-on role plays a key part in maintaining service quality, minimizing downtime, and supporting efficient device processing.
Essential Job Duties & Responsibilities:
- Identify issues with computers, laptops, and other related hardware, including problems with performance, software malfunctions, and hardware failures.
- Repair or replace malfunctioning components, such as hard drives, memory, screens, and power supplies. Perform hardware upgrades, including adding RAM or upgrading processors.
- Install, configure, and update operating systems, drivers, and applications. Resolve software-related issues and ensure that devices are running smoothly.
- Inspect devices for damage or defects upon receipt to ensure that all incoming units are assessed for any issues before repairs begin.
- Document repair issues and communicate with Project Leads.
- Provide troubleshooting support for customers and end-users experiencing technical issues after device repairs.
- Repackage and label repaired devices for shipping.
- Support continuous improvement initiatives and follow process guidelines.
Qualifications & Requirements:
- Previous experience in electronics repair or IT support preferred.
- Comfortable working with handheld devices, hardware, and software.
- Strong attention to detail and ability to follow technical procedures.
- Effective communication and teamwork skills.
- Soldering experience is a plus.
- High school diploma or equivalent; technical certification a bonus.
- Must be able to sit or stand for extended periods.
- Ability to handle small parts and tools with precision.
- Capable of lifting up to 30 lbs. as needed.
- Comfortable working in a technology repair environment.
- Must adhere to safety and operational protocols.
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