IT Project Support Technician

IT Project Professional
Rocket IT Professional Services Team - Suwanee, GA - Full Time

At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. Team members enjoy working in a fun, fast-paced environment and are enthusiastic about delivering amazing IT experiences to the people and companies we serve. Professional development opportunities are available for high performers pursuing new challenges and achievements.

As a Project Professional, you will independently execute technical solutions based on Scope of Work (SOW) documents, ensuring accurate and timely delivery of project milestones. You’ll support infrastructure design, perform on-site hardware installations, and troubleshoot deployment issues across hardware, software, and network systems. This role requires strong documentation practices and clear communication with clients and internal teams to align expectations and provide updates. You’ll also contribute to drafting SOWs, estimating labor, tracking project progress, and identifying potential risks. In addition, you’ll participate in project meetings and mentor junior technicians, helping drive consistency and quality in project execution. This is a hands-on role suited for a proactive professional with a solid foundation of experience, capable of working independently and contributing effectively in a fast-paced, collaborative environment.

Key Responsibilities

• Execute technical solutions per SOWs with minimal oversight, ensuring accurate and timely delivery.
• Assist in designing infrastructure solutions that align with project requirements and future scalability.
• Perform on-site hardware installations and upgrades, ensuring proper integration with existing systems.
• Assist with drafting the technical steps of SOWs and provide labor estimates for project proposals and planning.
• Communicate clearly with clients and internal teams to manage updates and expectations.
• Create and maintain project documentation reflecting system changes and implementations.
• Troubleshoot and resolve issues related to hardware, software, and network deployments.
• Monitor project progress, identify risks, and assist in developing mitigation strategies.
• Contribute to project meetings with updates and input on technical challenges.
• Train and support junior technicians on tools, procedures, and best practices.

Qualifications

• 4-year college degree (IT or similar relevance).
• 2+ years of customer service experience.
• 5+ years of hands-on experience in IT infrastructure, system deployments, or technical project support.
• Experience with ConnectWise Automate, ConnectWise PSA a plus.
• Experience with Microsoft 365, Windows Server, Cloud technologies, virtualization technologies, Cisco networking products a plus.

Certifications

• CompTIA A+, Network+, AWS Certified Cloud Practitioner required.
• Cisco Certified Network Associate (CCNA), Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), ITIL v4 Foundation preferred.

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel and reach
• Must be able to speak, write, read, and understand English
• Must have visual acuity
• Must be able to lift up to 25 pounds

Company Culture and Benefits
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:

1. Connect with People - We develop meaningful connections with clients, coworkers, and our community.
2. Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
3. Find a Better Way - We find joy in challenges and celebrate progress and innovation.
4. Have a Blast!- We love what we do, and we foster an authentic, supportive, and collaborative environment.

We invest in you so that you can invest in your work. Our benefits package prioritizes your wellbeing and includes:

• 10 PTO days
• Paid holidays: 7 observed holidays per year plus 2 floating holidays
• Company sponsored health insurance
• Long and short-term disability
• Simple IRA plan with company match
• Gym reimbursement
• Cell phone stipend
• Training support and incentives for continued education

Rocket IT supports an office-centric hybrid model that promotes teamwork and fosters strong relationships between team members. Full-time team members are required to be in our Suwanee office at least 3 days per week and may work remotely the other 2 days. Some exceptions may apply.