Client Relations Specialist
Job Description
Job Description
We are looking for a Client Relations Specialist to join our team in Thomson, Georgia. In this Contract-to-Permanent position, you will play a key role in fostering strong relationships with customers by addressing their inquiries, providing tailored solutions, and ensuring a seamless service experience. This role offers the opportunity to collaborate with internal teams while contributing to the growth of our business.
Responsibilities:• Respond promptly to customer inquiries regarding product offerings, pricing, availability, and production timelines, ensuring accurate and helpful information is provided.
• Develop a clear understanding of customer needs to offer personalized solutions that enhance their satisfaction and drive business success.
• Coordinate and arrange meetings with both current and potential clients as needed.
• Stay informed about product details, including availability, usage, and pricing, to address customer questions with confidence and expertise.
• Partner with the outside sales team to strategically grow and develop both new and existing business accounts into long-term partnerships.
• Confirm technical details with customers and/or the regional sales manager, ensuring orders are entered accurately into the system for seamless processing.
• Prepare detailed production orders based on customer purchase orders and anticipated usage, aligning internal teams with customer demands.
• Work closely with production teams to ensure timely availability and delivery of materials, maintaining high service standards.• Proficiency in using CRM software to manage customer interactions and data.
• Experience handling inbound and outbound calls to assist customers and address their concerns.
• Strong skills in managing billing functions and resolving customer complaints effectively.
• Advanced knowledge of Microsoft Excel, including the ability to create and work with formulas.
• Proven track record in account management and outbound sales.
• Excellent communication and interpersonal skills to build and nurture client relationships.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Collaborative mindset with the ability to work closely with internal teams to meet customer needs.
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