Client Experience Coordinator

About Us
At Sphirea Plus, we specialize in delivering dynamic advertising solutions that bridge creativity and strategy. Based in Atlanta, GA, we help businesses amplify their presence with campaigns rooted in innovation, precision, and measurable impact. Our team is driven by a shared commitment to excellence and long-term growth—for our clients and our employees alike.

Job Description

Job Description

We are seeking a detail-oriented and client-focused Client Experience Coordinator to join our team. In this role, you will be the primary point of contact for client inquiries, ensuring each interaction is smooth, professional, and aligned with our high standards. You will support the operations team by improving customer satisfaction, managing service requests, and coordinating internal communications related to client services.

Responsibilities

• Serve as the main liaison between clients and internal departments.

• Respond to client inquiries in a timely and professional manner.

• Monitor and track client satisfaction metrics and feedback.

• Coordinate onboarding and follow-up processes to ensure seamless client experiences.

• Identify opportunities to improve service quality and client engagement.

• Support account managers and operations with client-related tasks and updates.

• Maintain accurate records of client communications and service history.

• Assist in resolving client concerns and escalate when necessary.

Qualifications

Qualifications

• Bachelor’s degree in Communications, Business Administration, or a related field preferred.

• Minimum of 1–2 years of experience in client service, customer support, or coordination roles.

• Strong verbal and written communication skills.

• Excellent organizational and time management abilities.

• Professional demeanor with a proactive and problem-solving mindset.

• Proficiency in Microsoft Office and CRM platforms.

Additional Information

Benefits

• Competitive salary range ($61,000 – $66,000 annually).

• Opportunities for professional growth and advancement.

• Supportive team environment with training and development.

• Paid time off and holidays.

• Health, dental, and vision insurance options.

• Retirement plan contributions.