Pharmacy Operations Manager
Walgreens
Fort Oglethorpe, GA
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
Posted 2026-03-12
Recommended Jobs
Outreach Liason
Regency Senior Living
Fort Oglethorpe, GA
SUMMARY: Provides networking and sales support services for sales efforts to generate leads and a positive community image. HIGH PAY-OFF ACTIVITIES: Presents “Regency” to professionals and o…
View Details
Posted 2026-03-03
Respiratory Therapist Registered - PRN
Piedmont Healthcare Inc.
Cartersville, GA
Overview: Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipme…
View Details
Posted 2025-12-31
Manager in Training
Stars and Strikes
Columbus, GA
Manager in Training Stars and Strikes Family Entertainment Center is seeking a Manager who is ready to be part of a high-volume, fast-paced Entertainment Center! The ideal candidate will be an…
View Details
Posted 2026-03-03
Nurse
Morgan Medical Center
Madison, GA
Nurse Extern opportunities with Morgan Medical Center! MMC is looking for recent graduates or soon the be graduates to join our nursing extern program. The nurse externs will work on the med su…
View Details
Posted 2026-03-12
Software Engineer
Fullstory
Atlanta, GA
This is a hybrid position requiring in-office attendance two days per week at our Atlanta office. Candidates must reside within a commutable distance to be considered. This is a ground-floor oppor…
View Details
Posted 2026-02-19
Project Manager (Thermal Division)
Yellowstone Local
Marietta, GA
Yellowstone Local is proud to represent Meadowwood Enterprises, an industry leader in thermal envelope construction and roofing solutions. We're looking for a skilled Project Manager with hands-on…
View Details
Posted 2025-12-20
Owned Media Marketing Analytics Manager
IHG Hotels & Resorts
Atlanta, GA
IHG is seeking a Marketing Analytics Manager to help our marketing organization understand and improve the effectiveness of our owned media channels. In this role, you will leverage your analytical s…
View Details
Posted 2026-02-25
Pool Host/Snack Bar Attendant -Brookhaven
Capital City Club
Atlanta, GA
Capital City Club Pool Host/Hostess Join Our Team at Capital City Club! ABOUT US: Step into history with Capital City Club, a prestigious establishment founded in 1883 and esteemed as one …
View Details
Posted 2026-02-19
Endoscopy Tech
Piedmont Healthcare Inc.
Snellville, GA
Overview: Endoscopy, Full Time Days *Schedule is 6:30 am-3 pm Mon-Friday *ON CALL SCHEDULE: Weekend call about every other weekend and on call 2-3 nights a week HIGHLY PREFER previous endosc…
View Details
Posted 2025-12-19
In-Home Sales Representative- Quality Craftsmen
Luxury Bath Technologies
Macon, GA
In-Home Sales Representative Join our growing team here at Quality Craftsmen Are you looking to work for the best in the business? Quality Craftsmen is a rapidly growing acrylic bath remodel…
View Details
Posted 2025-12-16