Patient Access Priority Engagement Specialist Lead

: Description: JOB REQUIREMENTS:

• The function of the Patient Access Priority Engagement Specialist, Lead is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team.
• Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• The Lead provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
• Provides ongoing performance feedback, addresses problems to new and existing employees.
• Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.
• Serves as point person for employee questions.
• Coordinates and/or leads team huddles, meetings and coordinates workflow.
• Reviews and monitors reports and identifies trends.
• Obtains demographic and insurance information for preregistration/registration on all patients.
• Schedules procedures/follow up appointments.
• Ensures and reviews all demographic data for hospital visits.
• Cross-trains in other Access Departments and Facilities.
• Schedules procedures/follow up appointments in Epic.
• Provides patients with exam information.
• Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.
• Communicates with Physician Offices, Staff, and other departments.
• Position requires self-motivated individual who can handle high patient volumes and fast pace.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Maintains knowledge of departmental applications and other systems utilized by Patient Access.
• Works cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments.
• In addition, the Patient Access Priority Engagement Specialist, Lead is responsible for knowing/doing all aspects of the Patient Access Priority Engagement Specialist II job duties.
• Performs other duties as required.

MINIMUM REQUIREMENTS:

• Bachelors degree preferred and two years healthcare, customer services or related job experience preferred.
• Have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.
• Demonstrated key competencies, knowledge & proficiency of Patient Access Priority Engagement Specialist II duties and workflow.
• Quality Scores within expected range as outlined.
• No performance or disciplinary issues.
• Annual Evaluation rating at least meeting.
• ADDITIONAL REQUIREMENTS: Proficient in scheduling all appointments, demonstrates knowledge of contact center operations, demonstrate leadership characteristics, leadership courses including IDP Call center school (supervisor curriculum).

PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.