Resident Services Coordinator
- Provides timely and professional responses to resident, prospect, and vendor issues and inquiries.
- Route incoming phone calls and mail and answer correspondence as needed.
- Assists in move-in / move-out process.
- Supports the renewal process by preparing lease renewals and contacting residents to discuss renewal options.
- Assists in use of monthly late notices, 5-Day Demand for Payments, Deposit Accounting, and other means of communication to collect past due rental balances.
- Works with third-party provider and maintains certificates of insurance to ensure proper insurance for vendors and residents.
- Coordinates resident events and sends out communication to residents.
Qualified candidates will have a bachelor's degree plus minimum 1-year related experience, or equivalent combination of education and experience. Exceptional customer service experience is required. Residential leasing experience with proven, exceptional closing skills preferred. Individual should have knowledge of Microsoft Office and Yardi software programs. Regular weekend hours will be required.
The hourly rate for this position is based on level of experience and ranges between an annual amount of $40,000-$43,680 + quarterly bonus, commission, and renewal commission eligibility.
On-site employees at Golub’s residential assets are the face of the Company for our residents, providing high quality customer service and demonstrating Golub’s Shared Values in their interactions with current and prospective residents. Employees enjoy a comprehensive benefit offering that includes health insurance, paid time off and 401k with employer match – all within a fun and enjoyable culture centered around our Shared Values of innovation & creativity, relationships, value creation, flexibility, respect for our people and integrity.Recommended Jobs
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