Technical Field Representative (Heavy Industrial)

MAU is hiring a Technical Field Representative (Heavy Industrial) in Augusta, GA. As a Technical Field Representative (Heavy Industrial), you will support maintenance, warehouse operations, and project management activities to ensure exceptional service delivery, inventory control, and customer satisfaction. This is a cross-functional role that combines technical, logistical, and customer-facing responsibilities. This is a direct-hire opportunity.

Benefits Package

• Sick leave
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• On-the-job training

Shift Information

• 8-hour shifts, Monday–Friday (8:00 AM–5:00 PM or 7:00 AM–4:00 PM)
• If working through lunch, Fridays are typically a half day

Required Education and Experience

• Proven maintenance record and experience

General Requirements

• Strong communication, interpersonal, customer service, and sales skills
• Excellent planning and time management skills
• Excellent problem-solving skills
• Ability to convey technical information clearly
• Strong leadership and teamwork skills
• Willingness to work toward service and parts sales goals

Essential Functions

• Work closely with internal staff to address customer needs
• Perform detailed inspections of equipment at customer sites
• Recommend replacement of worn or damaged parts
• Identify areas for maintenance improvement and communicate them to the customer
• Prepare detailed reports of inspection findings
• Respond to customer requests for maintenance assistance
• Collaborate with customers to understand their maintenance needs
• Discuss equipment needs and system requirements with operators and engineers
• Contribute to the development of unique, value-added maintenance solutions
• Solicit and report client feedback to management
• Build long-term relationships with customers
• Identify areas for internal improvement and communicate them to management
• Develop strategies to increase maintenance revenue
• Work with the internal team to address customer needs
• Organize and maintain the warehouse and inventory
• Coordinate inventory replenishment shipments
• Receive and stock incoming shipments
• Organize, arrange shipping, and dispatch all parts requests
• Maintain an accurate parts inventory spreadsheet after each transaction
• Conduct periodic inventory counts (March, June, and September)
• Conduct annual inventory count (end of December)
• Collaborate with potential customers to understand parts requirements
• Help develop value-added parts solutions
• Solicit and report client feedback to management
• Build long-term relationships with parts customers
• Identify areas for improvement and communicate them to management
• Develop strategies to increase parts revenue
• Collaborate with Lead Technician and Management to address customer needs
• Identify and arrange introductory meetings with new customers
• Maintain routine contact with potential customers
• Generate sales leads and work to secure orders
• Prepare and present product presentations to customers
• Understand and assess customer requirements
• Discuss equipment needs and system requirements with operators and engineers
• Develop unique, value-added customer solutions
• Solicit and log client feedback, analyze data, and create customer targeting strategies
• Identify areas for internal improvement and communicate them to the team
• Build long-term relationships with new and existing customers
• Set and achieve sales goals and quotas
• Perform additional duties as assigned