Customer Service Technician | Direct Hire
As a Customer Service Technician, you will support maintenance, warehouse operations, and project management activities to ensure exceptional service delivery, inventory control, and customer satisfaction. This is a cross-functional role that combines technical, logistical, and customer-facing responsibilities. This is a direct-hire opportunity.Benefits Package
- Sick leave
- Health insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid holidays
- Paid time off
- On-the-job training
- 8-hour shifts, Monday–Friday (8:00 AM–5:00 PM or 7:00 AM–4:00 PM)
- If working through lunch, Fridays are typically a half day
- Proven maintenance record and experience
- Strong communication, interpersonal, customer service, and sales skills
- Excellent planning and time management skills
- Excellent problem-solving skills
- Ability to convey technical information clearly
- Strong leadership and teamwork skills
- Willingness to work toward service and parts sales goals
Maintenance Technician
- Work closely with internal staff to address customer needs
- Perform detailed inspections of equipment at customer sites
- Recommend replacement of worn or damaged parts
- Identify areas for maintenance improvement and communicate them to the customer
- Prepare detailed reports of inspection findings
- Respond to customer requests for maintenance assistance
- Collaborate with customers to understand their maintenance needs
- Discuss equipment needs and system requirements with operators and engineers
- Contribute to development of unique, value-added maintenance solutions
- Solicit and report client feedback to management
- Build long-term relationships with customers
- Identify areas for internal improvement and communicate them to management
- Develop strategies to increase maintenance revenue
- Work with the internal team to address customer needs
- Organize and maintain warehouse and inventory
- Coordinate inventory replenishment shipments
- Receive and stock incoming shipments
- Organize, arrange shipping, and dispatch all parts requests
- Maintain accurate parts inventory spreadsheet after each transaction
- Conduct periodic inventory counts (March, June, and September)
- Conduct annual inventory count (end of December)
- Collaborate with potential customers to understand parts requirements
- Help develop value-added parts solutions
- Solicit and report client feedback to management
- Build long-term relationships with parts customers
- Identify areas for improvement and communicate them to management
- Develop strategies to increase parts revenue
- Collaborate with Lead Technician and Management to address customer needs
- Identify and arrange introductory meetings with new customers
- Maintain routine contact with potential customers
- Generate sales leads and work to secure orders
- Prepare and present product presentations to customers
- Understand and assess customer requirements
- Discuss equipment needs and system requirements with operators and engineers
- Develop unique, value-added customer solutions
- Solicit and log client feedback, analyze data, and create customer targeting strategies
- Identify areas for internal improvement and communicate them to the team
- Build long-term relationships with new and existing customers
- Set and achieve sales goals and quotas
- Perform additional duties as assigned
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