ORDER SERVICE REPRESENTATIVE II

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary:

To manage and coordinate Dublin Manufacturing’s overall service operations and performance regarding order fulfillment to include; but not limited to, delivery control, scheduling lead-time, product lead-time, and material delivery. Also, to manage information flow of all data, results and status of the aforementioned areas.

Essential Duties and Responsibilities include the following:

• Receives all inquiries from branch personnel regarding all non-technical aspects of open orders.
• Communicate inquiry results within reasonable established time frame while maintaining 100% professionalism.
• Processes all change orders.
• Review change orders with process production planners when necessary and communicate any schedule impacts to the branch as a result of the changes
• Synchronizes delivery of fabricated product, profile product and parts to shipping based on but not limited to the following matters: longest lead-time item, complete shipment required, partial shipment allowed, item priority receive required, customer special request, etc…
• Updates Daily branch personnel to the status of all “over target” unscheduled orders, partial shipments, move-ups requests, schedule changes, etc…as required with branch and manufacturing personnel.
• Maintains all order status information regarding open orders in AS400 system in easily understandable format for branch and customers
• Performs all listed duties in a manner to support overall Company Service Goals for Delivery Control Index, Scheduling and Product lead-time, and Inquiry response time.
• Create schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders as well as pre-determined lead-time commitments from Manufacturing
• Assist in the scheduling workflow for each department and operation according to previously established manufacturing lead times.
• Other Duties may be assigned as required to support both OMC and Profile Planning.

Education/Experience:

• Required: High School Diploma or GED
• Must be competent with areas of Capacity Planning
• Must be competent in areas of flow from profile and fabrication.
• Prepare production reports for graphical analysis by Management on future load capacities and performance.
• Ability to cross train in multiple aspects within the Department.
• Associates Degree from College or University plus six months to one year of related experience and/or training is preferred.
• Proficient in Excel and Word software.
• Good verbal and written communication skills.

Recruiter Contact:

NIKKI GOODWIN

[email protected]

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window) .

YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at [email protected] . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.

Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check, and a negative drug test for the presence of illegal drugs post-offer, consistent with state and federal law .

For candidates applying for positions in the state of California

YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act San Diego County Fair Chance Ordinance San Francisco Fair Chance Ordinance City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Notice on Recruitment Fraud

At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.

If you have concerns related to this issue, consider the following actions: 1) Place a freeze on your credit reports: ; 2) file a complaint with the U.S. Federal Trade Commission: ; and/or 3) file a report with your local law enforcement agency immediately.