Customer Service Representative

Job Description

Job Description

Core Responsibilities
1. Retailer & Sales Support:

• Distribute daily order reports to assigned sales representatives
• Serve as a communication point for retailers regarding order status, product availability, and documentation needs
• Maintain accurate and timely updates to internal teams

• Collect, organize, and file all order‑related paperwork
• Verify order accuracy and availability prior to routing
• Maintain digital and physical documentation systems in accordance with internal standards

• Calculate truck space requirements for outgoing orders
• Prepare routing requests and communicate with logistics partners
• Track shipment timelines and escalate issues as needed
• Work with shipping department to ensure all orders are shipping on time and in full

• Answer inbound consumer calls regarding product information
• Provide clear, accurate responses and escalate issues appropriately
• Maintain professionalism and brand‑aligned communication

• High school diploma or equivalent
• Proficiency in Microsoft Word and Excel
• Strong organizational and time‑management skills
• Clear verbal communication skills
• Ability to work in a fast‑paced office environment

• Associate’s or Bachelor’s degree
• Prior experience in customer service, retail support, logistics, or administrative roles
• Familiarity with order management systems or routing processes

• Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations
• Communication: Maintains professional, timely communication with retailers, consumers, and internal teams
• Organization: Manages paperwork, digital files, and daily workflows efficiently
• Problem‑Solving: Identifies issues in orders or routing and escalates appropriately
• Technical Proficiency: Comfortable with office software and learning new systems

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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