Customer Service Representative

We will be hiring for onsite Healthcare Call Center Representatives at our client in Duluth! These positions are 100% remote roles but must be local to Duluth as onsite equipment pickup and/or internet issues will be required for onsite work. Must have reliable internet (proof is required) and dedidcated, remote workspace. Must have minimum 2 years of Customer Service experience or previous Call Center experience; Healthcare preferred. Great opportunity to get your foot in the door at our prestigious client! Positions are contract for peak period. Must have open availability for training and post-training schedules: Monday-Friday, 7AM-9:30PM; Saturday and Sunday 7AM-9:00PM. No time off permitted during training period. Pay Rate: $17/hr Start Date: 7/27 Job Responsibilities:

• Responds to members promptly and professionally.
• Meet call center performance and attendance expectations.
• Successfully completes 12 week training period.
• Accurately documents member information.
• Able to learn and obtain appropriate healthcare information.
• Call center metrics that will be required to meet: AHT, Calls handled, Transfers, Quality Assurance, etc.

Client assessments are required with passing score to move forward with position. Background check is Criminal, Employment, Education, and Drug Screen. Please email your resume to [email protected] for next steps!

salary: $16.99 - $17 per hour
shift: First
work hours: 8 AM - 9:30 PM
education: High School

Responsibilities

• Responds professionally to inquiries from internal/external customers.
• Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
• Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
• Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Develop a full awareness of the way performance and actions affect members and Member Service

The essential functions of this role include:

• working weekends

Skills

• Customer Service Represent
• phone assisting
• Basic Software Skills
• Basic Computer Skills
• Typing Skills
• Call Center Support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.