System Analyst

Top Skills & Qualifications 1. Business Analysis & Requirements Gathering + Preferred experience with court environments and case management systems. + Ability to collaborate effectively with diverse stakeholders. + Skilled in conducting workshops, interviews, and producing requirement artifacts such as user stories and acceptance criteria. 2. Workflow & Process Mapping + Demonstrated expertise in creating workflow diagrams, use cases, and detailed process documentation. + Strong ability to analyze existing processes and recommend improvements or automation opportunities. + Familiarity with Agile methodologies and the Software Development Life Cycle (SDLC) for process optimization. 3. Documentation & Organizational Skills + Proven experience preparing Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and technical specifications. + Excellent written and verbal communication skills to bridge technical and business language. + Ability to develop training guides, user manuals, and clear instructional materials. Location & Travel + Fully on-site in Downtown Atlanta, GA. Description Under general supervision, the Systems Analyst supports the statewide C - Management System (CMS) and related applications by gathering requirements, analyzing workflows, and documenting system functionalities. The position is based in Atlanta and requires regular in-office presence as well as statewide travel to court locations for meetings, training, and support. The work schedule may vary based on project deadlines, training sessions, or site visits. Job Responsibilities: Business Analysis & Requirements Gathering - Collaborate with court clerks, judges, IT staff, and other stakeholders to identify and document system requirements. - Conduct requirements workshops, stakeholder interviews, and process mapping sessions. - Develop and refine user stories, acceptance criteria, and other requirement artifacts. Workflow & Process Mapping - Create detailed workflow diagrams, use cases, and process documentation to visualize CMS operations. - Analyze existing business processes and identify opportunities for improvement or automation. - Recommend and document system enhancements to improve efficiency and user experience. Documentation & Technical Writing - Prepare and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and system specifications. - Develop user manuals, training guides, and knowledge base articles for CMS users. - Document integrations, data flows, and interface requirements between systems. System Testing & Validation - Define and execute test cases to validate CMS functionality and ensure alignment with requirements. - Coordinate with developers and QA teams to identify, troubleshoot, and resolve defects. - Facilitate and support user acceptance testing (UAT) with court staff and other stakeholders. Training & User Support - Provide first-tier support for CMS-related issues and escalate complex problems to the next level or vendor as appropriate. - Assist in developing and conducting training sessions and webinars for end users. - Maintain a knowledge base of troubleshooting steps, frequently asked questions, and best practices. Team Collaboration & Continuous Improvement - Partner with IT colleagues to support software installation, upgrades, and maintenance schedules. - Stay informed about emerging technologies, business analysis methodologies, and trends in court or government IT systems. - Maintain a consistent, high-quality, customer-focused approach in all interactions. Work Environment & Schedule - Position is based in Atlanta and requires regular attendance at the office. - Statewide travel is required to court locations for training, meetings, and system support. - Work schedule may vary depending on project needs, implementation schedules, and support requirements. - Occasional evening or weekend work may be required during system rollouts or training events. Skills Business analysis, Requirements gathering, Business systems analysis, User stories, Systems analysis, System Testing, Agile, SDLC, Data analysis, Documentation Entry Qualifications - Bachelor's degree in Business, Information Technology, Computer Science, or a related field and one year of related experience; OR - Associate degree in a related field and three years of related experience; OR - Five years of experience in business analysis, process improvement, or IT system support. Preferred Qualifications - Experience with court or case management systems, or similar government IT projects. - Strong ability to develop user stories, workflow diagrams, and detailed process documentation. - Knowledge of Agile methodologies and the Software Development Lifecycle (SDLC). - Proficiency in JIRA, Confluence, or similar tools for documentation and tracking. - Strong troubleshooting skills in software and system integrations. - Understanding of information security, data integrity, and backup/recovery procedures. - Ability to train end users and create clear, user-friendly instructional materials. - Excellent written and verbal communication skills, with the ability to translate technical details into business-friendly language. Standards and Expectations - Maintains a professional, customer-focused approach in all interactions. - Demonstrates initiative, accountability, and adaptability in a dynamic work environment. - Upholds confidentiality and adheres to data security policies. - Promotes a collaborative and inclusive team environment focused on continuous improvement. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $34.05 - $36.05/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Atlanta,GA. Application Deadline This position is anticipated to close on Nov 27, 2025. h4> About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.