Hotel Valet Parking Attendant

Job Description

Job Description

A Valet Parking Attendant brings a tremendous personality, a genuine desire to work with people, and a commitment to delivering exceptional hospitality. You work closely with the Valet Parking Team to ensure guest satisfaction at all times while upholding McKibbon’s standards of service and professionalism.

You play a key role in shaping the guest experience from the moment they arrive. Your day includes:

• Resolving guest concerns promptly and professionally to ensure complete satisfaction.

• Maintaining full knowledge of essential hotel information, including:

• Hotel features, services, and hours of operation

• Room rates, special packages, and promotions

• Daily house count and expected arrivals/departures

• Scheduled group activities and events

• Greeting all guests upon arrival or departure—whether by car, shuttle, or on foot.

• Assisting with luggage as needed to support a smooth arrival experience.

• Parking and retrieving guest vehicles safely and efficiently.

• Communicating guest needs or requests to the appropriate departments (e.g., amenities, special accommodations).

• Living the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression

To succeed in this role, you’ll need:

• Previous customer service experience

• A high school diploma or equivalent

• A clean driving record and valid driver’s license

• Annual motor vehicle record review

• Scheduling flexibility

• Basic math skills

• A consistently professional demeanor

The strongest Valet Parking Attendants bring:

• The ability to work independently with confidence

• Strong multi‑tasking abilities

• Excellent verbal and written communication skills

• A talent for anticipating guest needs and responding quickly—even under time pressure

• A commitment to maintaining positive guest relations

• A passion for delivering excellent customer service

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision 

• Life insurance

• Pet Insurance

• Short and long-term disability

• Paid time off and holidays

• Tuition assistance

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program

• Team volunteer opportunities

• 24/7 chaplain services

• Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.