Sales Coordinator

Job Description

Job Description

Description:

Position Overview

The Sales Coordinator plays a critical role in supporting both the sales and production functions within a structural wood truss manufacturing operation. This position is responsible for coordinating project timelines, managing customer orders, ensuring accurate scheduling of production and deliveries, and serving as a key point of communication between customers, sales representatives, design teams, and the manufacturing floor.

The ideal candidate is highly organized, detail-oriented, and experienced in a fast-paced construction or building materials environment.

Key Responsibilities

Scheduling & Production Coordination

• Develop and maintain production schedules to ensure efficient manufacturing and on-time delivery.
• Coordinate closely with production supervisors to align workflow with capacity and priorities.
• Schedule deliveries in coordination with logistics and dispatch teams.
• Monitor job progress and proactively address potential delays or scheduling conflicts.
• Adjust schedules based on changes in customer demand, production issues, or supply constraints.

Sales & Customer Support

• Assist sales representatives with order entry, quoting, and follow-up communication.
• Serve as a primary point of contact for customers regarding order status, timelines, and changes.
• Review incoming orders for completeness and accuracy, including truss specifications, delivery requirements, and job details.
• Coordinate with design teams to ensure timely completion of truss layouts and approvals.
• Maintain strong customer relationships by providing timely, professional service.

Order & Data Management

• Coordinate job orders within internal systems (ERP, MRP, or industry-specific software such as MiTek.)
• Maintain accurate records of customer orders, delivery dates, and production status.
• Generate reports related to scheduling, order backlog, and production timelines.
• Ensure proper documentation is maintained for all projects.

Cross-Functional Communication

• Act as a liaison between sales, design, production, and delivery teams to ensure seamless project execution.
• Participate in production meetings and provide updates on job priorities and deadlines.
• Communicate changes, delays, or issues to relevant stakeholders in a timely manner.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2–5 years of experience in scheduling, sales coordination, or operations in manufacturing, construction, or building materials.
• Experience in truss manufacturing or knowledge of structural components is highly preferred.

Skills & Competencies

• Strong organizational and time management skills with the ability to multi-task.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with ERP systems preferred.
• Ability to read and interpret construction drawings and specifications (preferred).
• Detail-oriented with strong problem-solving abilities.
• Ability to perform effectively in a deadline-driven, team-oriented environment.

Working Conditions

• Primarily office-based within a manufacturing facility environment.
• Frequent interaction with production floor personnel and outdoor delivery coordination.
• May require occasional overtime based on workload and production demands.

Key Performance Indicators (KPIs)

• On-time delivery rate
• Order accuracy
• Schedule adherence
• Customer satisfaction
• Production efficiency support

Why This Role Matters

This position is essential to ensuring that truss manufacturing operations run smoothly—from order intake to final delivery. The Scheduling & Sales Coordinator directly impacts customer satisfaction, production efficiency, and overall company profitability.