Director, Segment Management

About the Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the Role We are seeking an experienced leader to drive growth, product adoption, and customer success across the Corporate Legal market. This role is responsible for building and executing the go-to-market strategy that connects our product innovation to measurable revenue and customer impact, and drives adoption, utilization, and ultimately, customer success. The Segment Management Director will work cross-functionally to ensure seamless execution across product, sales, marketing, and customer success, while also shaping long-term growth plans for the business. Responsibilities Product & Market Alignment + Partner with Product Management to shape the product roadmap with market and customer insights. + Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success. + Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy. Customer Lifecycle & Growth + Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal. + Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty. + Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact. Sales Enablement & Revenue Support + Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks. + Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance. + Translate product capabilities into customer-centric value propositions that accelerate revenue growth. Customer Voice & Feedback + Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements. + Act as a customer advocate in internal decision-making, championing customer needs in strategic planning. Cross-Functional Leadership + Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations. + Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal. People & Organizational Development + Define and execute talent acquisition and development strategy to build a high-performing team. + Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals. + Build a culture of performance, customer focus, and cross-functional collaboration. Requirements + Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries. + Proven success in product launches, adoption/retention programs, and customer success strategy. + Strong background in sales enablement and close alignment with revenue teams. + Experience with market/competitive intelligence and lifecycle marketing. + Demonstrated ability to lead cross-functional teams in a matrixed organization. + Track record of talent leadership: hiring, developing, and retaining high-performing teams. + Analytical mindset with expertise in KPO/OKR planning and operational rigor. + Solid communication skills and executive presence; ability to influence at all levels. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. U.S. National Base Pay Range: $133,400 - $247,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.